Scout Enterprise Management Suite

Logging for Citrix Workspace-App

March 5, 2025

Contributed by:

S C

For the Citrix Workspace-App, you can enable and configure logging via a configuration parameter.

Configuring the log level

In the Scout Console, for the relevant devices, open Advanced device configuration > Advanced file entries.

Define the following entry

File	[/setup/ica/module.ini]
Section	[WFClient]
Entry	[SyslogThreshold]
Value	0\|3\|7
	0: Logging disabled (default)
	3: Only errors are logged
	7: Logs for all levels are generated

For further information, see Advanced file entries.

As soon as the new configuration is active, logs are written to [/var/log/messages].

Enabling detailed logging for Microsoft Teams

Note:

The eLux package Citrix Workspace-App for Linux and the included feature package Microsoft Teams Optimization must be installed on the devices.

Create a configuration file named config.json and enter the following:
```
[Copy]

{
  "WebrtcLogLevel" : 0,
  "WebrpcLogLevel" : 0
}
```
Transfer the config.json file to the devices to /setup/ica/hdx_rtc_engine

For further information, see Files configured for transfer.

When Microsoft Teams (in VDI) is used on the devices, the relevant log files are written.

To access the log files, use the diagnostics function. To do so, create a diagnostic template that contains the following entries:

/tmp/hdxrtcengine// /tmp/webrpc//

For further information, see Device diagnostics.

After retrieving the diagnostic files, you can find the log files in the hdxrtcengine and webrpc directories.

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Logging for Citrix Workspace-App

March 5, 2025

Contributed by:

S C

March 5, 2025

Contributed by:

S C

Logging for Citrix Workspace-App

Configuring the log level

Enabling detailed logging for Microsoft Teams

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