Unicon documentation migration is in progress. You might find some broken links or experience minor issues in the documentation. We are working on resolving these issues.

Scout Enterprise Management Suite

Overview
Interface of the Scout Console
Device management
Device configuration
Advanced device configuration and Advanced options
Defining applications
Client remote management by commands
Remote maintenance
Firmware update
Passwords
- Local device password
  - Changing local device password via Scout Console
  - Changing local device password on a device
- Scout Console password
Managing administrators
Scout Keep Alive service
- Configuring status messages for devices
- Log files of the Scout Keep Alive service
Console communication
Import/Export
- Exporting
- Importing
Log files and optimizing
- Log files
- Optimizing
  - Optimizing with handshake
  - Database cleanup
Appendix

This content has been machine translated dynamically.

Give feedback here

Thank you for the feedback

uDocs Unicon
Scout Enterprise Management Suite

This content has been machine translated dynamically.

Dieser Inhalt ist eine maschinelle Übersetzung, die dynamisch erstellt wurde. (Haftungsausschluss)

Cet article a été traduit automatiquement de manière dynamique. (Clause de non responsabilité)

Este artículo lo ha traducido una máquina de forma dinámica. (Aviso legal)

此内容已经过机器动态翻译。放弃

このコンテンツは動的に機械翻訳されています。免責事項

이 콘텐츠는 동적으로 기계 번역되었습니다. 책임 부인

Este texto foi traduzido automaticamente. (Aviso legal)

Questo contenuto è stato tradotto dinamicamente con traduzione automatica.(Esclusione di responsabilità))

This article has been machine translated.

Dieser Artikel wurde maschinell übersetzt. (Haftungsausschluss)

Ce article a été traduit automatiquement. (Clause de non responsabilité)

Este artículo ha sido traducido automáticamente. (Aviso legal)

この記事は機械翻訳されています.免責事項

이 기사는 기계 번역되었습니다.책임 부인

Este artigo foi traduzido automaticamente.(Aviso legal)

这篇文章已经过机器翻译.放弃

Questo articolo è stato tradotto automaticamente.(Esclusione di responsabilità))

Switch to english Auf Englisch anzeigen Lire en anglais Leer en inglés 英語に切り替え 영어로 전환 Mudar para ingles 切换到英文 Passa all'inglese

Translation failed!

Troubleshooting firmware update

March 6, 2025

Contributed by:

C M

Error messages

Error message	Reason	Solution
Bad container	Containers are hardware-specific.	Check whether the container matches your device specifications.
Bad flash size	IDF size exceeds flash size	Verify whether the image size defined by the IDF matches with the actual flash size of the device.
Bad authorization	Incorrect device password	Correct the entry in Device configuration > Security.
Client needs recovery information	If critical feature packages (.fpm) are updated in the baseOS, the device requires a recovery installation before it can be updated.	For further information see, eLux Recovery procedures in the eLux Recovery procedures short guide.

Update options

If the update is still faulty, try to modify the update settings. For further information, see Update/Delivery

The official version of this content is in English. Some of the Cloud Software Group documentation content is machine translated for your convenience only. Cloud Software Group has no control over machine-translated content, which may contain errors, inaccuracies or unsuitable language. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, suitability, or correctness of any translations made from the English original into any other language, or that your Cloud Software Group product or service conforms to any machine translated content, and any warranty provided under the applicable end user license agreement or terms of service, or any other agreement with Cloud Software Group, that the product or service conforms with any documentation shall not apply to the extent that such documentation has been machine translated. Cloud Software Group will not be held responsible for any damage or issues that may arise from using machine-translated content.

DIESER DIENST KANN ÜBERSETZUNGEN ENTHALTEN, DIE VON GOOGLE BEREITGESTELLT WERDEN. GOOGLE LEHNT JEDE AUSDRÜCKLICHE ODER STILLSCHWEIGENDE GEWÄHRLEISTUNG IN BEZUG AUF DIE ÜBERSETZUNGEN AB, EINSCHLIESSLICH JEGLICHER GEWÄHRLEISTUNG DER GENAUIGKEIT, ZUVERLÄSSIGKEIT UND JEGLICHER STILLSCHWEIGENDEN GEWÄHRLEISTUNG DER MARKTGÄNGIGKEIT, DER EIGNUNG FÜR EINEN BESTIMMTEN ZWECK UND DER NICHTVERLETZUNG VON RECHTEN DRITTER.

CE SERVICE PEUT CONTENIR DES TRADUCTIONS FOURNIES PAR GOOGLE. GOOGLE EXCLUT TOUTE GARANTIE RELATIVE AUX TRADUCTIONS, EXPRESSE OU IMPLICITE, Y COMPRIS TOUTE GARANTIE D'EXACTITUDE, DE FIABILITÉ ET TOUTE GARANTIE IMPLICITE DE QUALITÉ MARCHANDE, D'ADÉQUATION À UN USAGE PARTICULIER ET D'ABSENCE DE CONTREFAÇON.

ESTE SERVICIO PUEDE CONTENER TRADUCCIONES CON TECNOLOGÍA DE GOOGLE. GOOGLE RENUNCIA A TODAS LAS GARANTÍAS RELACIONADAS CON LAS TRADUCCIONES, TANTO IMPLÍCITAS COMO EXPLÍCITAS, INCLUIDAS LAS GARANTÍAS DE EXACTITUD, FIABILIDAD Y OTRAS GARANTÍAS IMPLÍCITAS DE COMERCIABILIDAD, IDONEIDAD PARA UN FIN EN PARTICULAR Y AUSENCIA DE INFRACCIÓN DE DERECHOS.

本服务可能包含由 Google 提供技术支持的翻译。Google 对这些翻译内容不做任何明示或暗示的保证，包括对准确性、可靠性的任何保证以及对适销性、特定用途的适用性和非侵权性的任何暗示保证。

このサービスには、Google が提供する翻訳が含まれている可能性があります。Google は翻訳について、明示的か黙示的かを問わず、精度と信頼性に関するあらゆる保証、および商品性、特定目的への適合性、第三者の権利を侵害しないことに関するあらゆる黙示的保証を含め、一切保証しません。

ESTE SERVIÇO PODE CONTER TRADUÇÕES FORNECIDAS PELO GOOGLE. O GOOGLE SE EXIME DE TODAS AS GARANTIAS RELACIONADAS COM AS TRADUÇÕES, EXPRESSAS OU IMPLÍCITAS, INCLUINDO QUALQUER GARANTIA DE PRECISÃO, CONFIABILIDADE E QUALQUER GARANTIA IMPLÍCITA DE COMERCIALIZAÇÃO, ADEQUAÇÃO A UM PROPÓSITO ESPECÍFICO E NÃO INFRAÇÃO.

Was this helpful

Send us your feedback

Instructions for Contributors

This content has been machine translated dynamically.

Give feedback here

Thank you for the feedback

Troubleshooting firmware update

March 6, 2025

Contributed by:

C M

Troubleshooting firmware update

Error messages

Update options

In this article