Scout Enterprise Management Suite

Firmware update

March 7, 2025

Contributed by:

S C M

On delivery, the [devices] are normally equipped with the operating system and the basic software components such as ICA client, RDP client, browser and emulations. This software called firmware is stored on the flash drive. Whenever new software versions are available or demands change and software components need to be added or removed, the firmware can be updated.

Basic steps

Download the relevant software packages from our myelux.com portal.
Modify the image file (IDF) on the web server via ELIAS.
Check the firmware configuration of the relevant [devices]
Perform the update
Deliver new software packages
Install new software packages

To perform the update in one step, use an [Update] command. In this case, the required software packages are delivered and then automatically installed. Alternatively, the two actions can be uncoupled: The software is delivered in a first step when you use a [Delivery] command. It is subsequently installed when you run the [Update] command.

To save bandwidth, you can use a proxy client for updates. For further information, see Static proxy.

Ways to initiate a firmware update

Updates can be performed immediately or initiated automatically at a defined point in time:

Use the [Update] command feature to execute or schedule (once or periodically) firmware updates.
Define an [Update notification]. This will result in a firmware update on the next device restart.
Configure the devices to automatically check for new image versions on start-up or shutdown. If an updated version is available, the update process will be started.

The [Check for new version] option is part of the [Device configuration > Firmware] and can be applied to individual devices, OUs and all devices.

If configured, users can defer the execution of a firmware update to a later point in time.

Updates are only performed, when the relevant IDF has been modified. All update activities are logged.

Relevant devices

Commands and notifications can be applied to the following devices and groups:

Individual devices
Multiple devices selected in the [All devices] window (multiple selection via [CTRL] and [SHIFT])
OUs
[Dynamic Device Groups]

Recovery-Installation

To reset your devices to initial state, perform a recovery installation. A recovery might also be required if critical feature packages of the Base OS have been changed, or if your operating system has not been updated for a long time. With a recovery installation, all data on the storage medium are wiped (/en-us/unicon-elux-scout/short_guides/recovery_general.html) in the Recovery short guide.

The official version of this content is in English. Some of the Cloud Software Group documentation content is machine translated for your convenience only. Cloud Software Group has no control over machine-translated content, which may contain errors, inaccuracies or unsuitable language. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, suitability, or correctness of any translations made from the English original into any other language, or that your Cloud Software Group product or service conforms to any machine translated content, and any warranty provided under the applicable end user license agreement or terms of service, or any other agreement with Cloud Software Group, that the product or service conforms with any documentation shall not apply to the extent that such documentation has been machine translated. Cloud Software Group will not be held responsible for any damage or issues that may arise from using machine-translated content.

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Firmware update

March 7, 2025

Contributed by:

S C M

Firmware update

Basic steps

Ways to initiate a firmware update

Relevant devices

Recovery-Installation

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