Citrix Cloud

Monitor licenses and active usage for cloud services

Licensing in Citrix Cloud enables you to stay on top of license consumption for the cloud services you have purchased. Using the summary and detail reports, you can:

  • View license availability and assignments at a glance
  • View daily and monthly active usage trends for applicable cloud services
  • Drill down to see individual license assignment details and usage trends
  • Export license usage data to CSV

To view licensing data for your cloud services, select Licensing from the console menu.

Citrix Cloud Licensing menu


This article covers Licensing features that are common to all supported Citrix Cloud services. Some aspects of Licensing might be different, depending on the service (for example, license assignment). For more information about licenses and usage for each service, see the following articles:

Supported regions and cloud services

Licensing is available for supported services in the US, EU, and Asia Pacific South regions only.

Licensing is supported for the following cloud services:

  • Citrix DaaS (User/Device and Concurrent licensing models) - formerly Citrix Virtual Apps and Desktops service
  • Citrix DaaS Standard for Azure (User/Device licensing model) - formerly Citrix Virtual Apps and Desktops Standard for Azure
  • Endpoint Management
  • Gateway
  • Secure Private Access (formerly Secure Workspace Access)

Multi-type licensing for Citrix DaaS

Licensing in Citrix Cloud supports multi-type licensing for Citrix DaaS. If both User/Device and Concurrent licensing models are introduced into a single Citrix Cloud account, Citrix Cloud shows license usage under each licensing mode in the Licensing console page.

Citrix recommends setting up multi-type licensing at the site and delivery group levels before reviewing the Licensing page. Otherwise, the correct information might not appear. For instructions, see Multi-type licensing in the Citrix DaaS documentation.

If the Licensing console page doesn’t display the correct multi-type license usage after successfully using the Web Studio or PowerShell setup methods, you have the following options:

License assignment

In general, users are assigned a license upon first use of the cloud service. Some services might assign licenses differently based on the licensing model they use. For more information about how licenses are assigned for each service, see the Licensing articles referenced at the top of this article.

Licensing summary and details

Licensing summary view

The Licensing summary provides an at-a-glance view of the following information for each supported service:

  • Percentage of total purchased licenses assigned. As the percentage approaches 100%, the percentage goes from green to yellow. If the percentage exceeds 100%, the percentage turns red.
  • The ratio of assigned licenses to purchased licenses and the number of available licenses remaining.
  • The time remaining before the cloud service subscription expires. If the subscription expires within the next 90 days, a warning message appears.

For some services, this summary might include additional information such as active use. For more information about service-specific details, see the Licensing articles referenced at the top of this article.

For a detailed view of your cloud service licenses, click View Usage Details. You can then see a breakdown of usage trends and consumers of cloud service licenses.

License Usage assignment trend graph

This breakdown includes varying information, depending on the cloud service. For more information about service-specific usage trends and license activity, see the Licensing articles referenced at the top of this article.

Release assigned licenses

In general, an assigned license is eligible for release if the consumer hasn’t used the cloud service for 30 consecutive days. When a license is released, the number of remaining licenses increases and the number of assigned licenses decreases accordingly.

For some services, releasing licenses might be different, depending on the licensing model used. For more information about releasing licenses for a specific service, see the Licensing articles referenced at the top of this article.


  • Does Citrix prevent cloud service usage if assigned licenses exceed purchased licenses? No, Citrix does not prevent any service launches if you overuse your cloud license amount. License Usage provides information for understanding your cloud license usage, so Citrix expects that you will monitor your license assignments and stay within your purchased license amount. If, at any point, you believe that you are going to overuse your service, Citrix encourages you to contact your sales representative to discuss your licensing requirements.
  • What licensing information is being captured? Currently, only license information associated with user logins is captured.
  • Is multi-type licensing supported with Citrix DaaS (for example, using both User/Device and Concurrent User models)? Yes. See Multi-type licensing in this article for additional information.
  • Is multi-edition licensing supported for Citrix DaaS? For example, can I use both Premium and Advanced editions on the same Citrix Cloud account? No, this use case is not supported. A Citrix DaaS site can be licensed for only one edition. If you want to use multiple Citrix DaaS instances on the same Citrix Cloud account, they must be the same edition.
  • What is the difference between Monitor reporting (in Director) vs Concurrent licensing insights? The Monitor report and explanation of concurrent sessions provides a different interpretation and metric than a measure of concurrent licenses in use. In most cases, using the number of concurrent sessions within Director as a representation or forecast of peak concurrent licenses in use greatly overstates the number of concurrent licenses needed. Do not use the Monitor report in Director as a substitute for a report on concurrent license usage. The two main differences between the reporting tools are:
    • Sampling Time Length: Licensing has a five-minute sampling period. Every five minutes, Citrix Cloud counts the unique devices currently connected to the service. All the five-minute sampling periods are aggregated to determine peak usage in a 24-hour, monthly, and contract length period. The Monitor report in Director can show intervals of up to two hours depending on how the report is run.
    • Uniqueness: Licensing looks for uniqueness amongst devices when sessions are launched. The Monitor report does not account for unique devices.
  • *After migrating users to a new instance of a cloud service (for example, I changed the domain name for my organization), why are my licenses in-use counted twice for the same users?- Citrix Cloud uses the User Principle Name (UPN) to count unique users. If a user accessed the cloud service before and after the migration occurred, Citrix Cloud captures two unique UPNs for the user, each with a different domain name. Therefore, Citrix Cloud counts the same user twice. You can release the older license assignment after 30 days, assuming the user doesn’t access the service under the old domain name. Citrix does not prevent any service launches if you overuse your cloud license amount.
  • *Why am I seeing duplicate licenses for the same user or device?- This is by design of the Workspace app for HTML5 and locally-installed Workspace app. Launches through Workspace app for HTML5 consume a User/Device license. As well, launches through locally-installed Workspace app consume a User/Device license. So, if a user launches apps through Workspace app for HTML5 and then launches through a locally-installed version of Workspace app later, Citrix Cloud shows that the user consumed two licenses. This behavior doesn’t affect user connectivity, but can result in inflated device license usage reports in the Licensing console. Citrix does not prevent any service launches if you overuse your cloud license amount.
Monitor licenses and active usage for cloud services