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Allow customers to delete Citrix Cloud account and re-onboard
Citrix Cloud offers the capability for customers to securely delete their Citrix Cloud account and seamlessly re-onboard when required.
Prerequisites
- If your account has active DaaS entitlements and your DaaS environment is provisioned, contact Citrix Technical Support to execute Fast Decommission before proceeding. See Studio Console Shows “Enable DaaS” for First Time Use article for details on how to check if your DaaS environment is provisioned.
- Remove all Cloud Connectors and Connector Appliances associated with this account.
Important
Consider the following points before deleting a Citrix Cloud account:
- All customer-related data is removed from Citrix databases.
- All resources related to Citrix Cloud services, including Citrix-managed VMs, that Citrix provisioned in your cloud environment will be deleted. See Citrix Cloud services for the description of the Citrix-managed components that are included in specific Citrix Cloud services.
- Administrator and user access to Citrix Cloud and services are disabled.
- Administrators or users actively using the service will experience service disruption.
- This action is not reversible. Once the data is deleted, it cannot be recovered.
Steps
- Contact Citrix Customer Service to submit a delete request. A Full Administrator on the Citrix Cloud account is required to submit this request.
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After your request is initiated, login to your Citrix Cloud account. There you’ll see the Citrix Cloud account delete workflow.
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Follow the on-screen guidance to either approve or reject this request.
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To approve this request for deletion, sign in to the account, navigate to Account Settings and click Approve request on the approval workflow banner.
To cancel the request for deletion, sign in to the account, navigate to Account Settings and click Reject and remove request on the delete approval workflow banner.
Note:
- If this account has two or more administrators associated with it, at least two administrators must approve the request.
- This request expires if required approvals are not received within 7 days.
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