Monitor licenses and active usage for Endpoint Management

License assignment

In general, users are assigned a license upon first use of the cloud service. For Endpoint Management, a license is assigned when a user enrolls a device. After a device is enrolled, the device periodically checks in with Citrix Cloud. Citrix Cloud then uses this “check-in pulse” to calculate monthly usage and helps administrators to remain aware of users’ most recent service usage.

First-time use occurs the first time a user enrolls a device or the first time a “check-in pulse” occurs for the device.

Licenses are assigned on a per-user basis. So, if two users enroll and use the same device, two licenses are assigned.

Licensing summary and details

License & Usage summary view

The Licensing summary provides an at-a-glance view of the following information for each supported service:

  • Percentage of total purchased licenses assigned. As the percentage approaches 100%, the percentage goes from green to yellow. If the percentage exceeds 100%, the percentage turns red.
  • The ratio of assigned licenses to purchased licenses and the number of available licenses remaining.
  • Active usage statistics on a monthly and daily basis:
    • Monthly active use refers to the number of unique users that have used the service in the last 30 days.
    • Daily active use refers to the number of unique users that have used the service in the last 24 hours.
  • The time remaining before the cloud service subscription expires. If the subscription expires within the next 90 days, a warning message appears.

For a detailed view of your licenses, click View Usage Details. You can then see a breakdown of usage trends and individual users and devices that are consuming cloud service licenses.

License Usage assignment trend graph

This breakdown shows you the following information:

  • Total Licenses: Your total purchased licenses for the cloud service across all entitlements.
  • Previously Assigned: The cloud service licenses that were already assigned at the beginning of each month. For example, if a user is assigned a license in July, that assignment is counted in the Previously Assigned number for August.
  • Newly Assigned: The number of cloud service licenses that were assigned during each month. For example, a user who accesses the cloud service for the first time in July is assigned a license. This license is counted in the Newly Assigned number for July.
  • Active Use: Daily and monthly active usage trends over the previous calendar month and calendar year, respectively. Monthly active use trend graph

The License Activity section also displays the following information:

  • A list of the individual consumers who have assigned licenses
  • The date when licenses were assigned
  • The number of enrolled devices and the date of the last check-in for each user

License Usage assigned user list

To view the number of enrolled devices for a specific user, you can click the ellipsis button and select View Devices. Citrix Cloud displays a list of the enrolled devices for the user and the date of the last check-in for each device.

Release assigned licenses

You can release licenses for users that haven’t enrolled a new device and an existing device hasn’t checked in with Citrix Cloud in the last 30 days. You can release multiple licenses in bulk or individually.

When a license is released, the number of remaining licenses increases and the number of assigned licenses decreases accordingly. After a user’s license is released, the user can acquire another license by enrolling a device.

To release multiple assigned licenses

  1. Under License Activity, select Release Licenses. Licensed Users list with Release Licenses button highlighted
  2. From the list, select the users you want to manage and select Continue. List of users with eligible licenses for release
  3. When prompted to confirm the release, click Release.

To release a single assigned license

You can release individual licenses from the Licensed Users list. This list displays clickable ellipsis buttons only for users with licenses that are eligible for release. The ellipsis button is inactive for users who haven’t enrolled a new device and an existing device hasn’t checked in with Citrix Cloud in the last 30 days.

  1. Under License Activity, select the Licensed Users tab.
  2. Locate the user you want to manage.
  3. Click the ellipsis button and select Release User. Release User menu option
  4. Review the user you selected and select Continue.
  5. When prompted to confirm the release, click Release.

Monitor licenses and active usage for Endpoint Management