Citrix Endpoint Management

What’s new

A goal of Citrix is to deliver new features and product updates to Endpoint Management customers when they are available. New releases provide more value, so there’s no reason to delay updates.

  • Rolling updates to Endpoint Management release approximately every two weeks.
  • These updates don’t result in any downtime for your instance or device users.
  • Not every release has new features and some updates include fixes and performance enhancements.

To you, the customer, this process is transparent. We apply initial updates to Citrix internal sites only, and then to customer environments gradually. Delivering updates incrementally in waves helps to ensure product quality and to maximize availability.

You also receive Endpoint Management updates and communications directly from the Endpoint Management Cloud Operations Team. Those updates keep you current with new features, known issues, fixed issues, and so on.

For more details, including cloud scale and service availability, see the Endpoint Management Service Level Agreement. To monitor service interruptions and scheduled maintenance, see the Service Health Dashboard.

Continued support for the Classic policies deprecated from Citrix ADC

Citrix recently announced the deprecation of some Classic policy based features starting with Citrix ADC 12.0 build 56.20. The Citrix ADC deprecation notices have no impact to existing Endpoint Management integrations with Citrix Gateway. Citrix Endpoint Management continues to support the Classic policies and no action is needed.

Migration of your AutoDiscovery service records

As of April 1, 2021, Citrix Cloud hosts the AutoDiscovery service. The new AutoDiscovery service provides all existing features, such as enrollment verification, email based URL discovery, certificate pinning, and other benefits for Citrix Workspace customers.

Citrix migrates all current AutoDiscovery service records without a disruption in service. Starting on March 15, 2021, you can only edit existing AutoDiscovery service configurations on the legacy site. To create records, go to (commercial) or (government).

The new AutoDiscovery service in Citrix Cloud requires the latest version of Secure Hub:

  • For iOS, Secure Hub version 21.1.0 or later
  • For Android, Secure Hub version 21.2.1 or later

Devices running on earlier versions of Secure Hub might experience interruptions in service.

To access the new AutoDiscovery service, you must have a Citrix Cloud account. If you don’t have an account, see Sign up for Citrix Cloud.

Before upgrading endpoints to iOS 14.5

Citrix recommends that before upgrading any endpoint to iOS 14.5, you perform the following actions to mitigate app crashes:

  • Upgrade Citrix Secure Mail and Secure Web to 21.2.X or higher. See Upgrade MDX or enterprise apps.
  • If you use the MDX Toolkit, wrap all third-party iOS applications with MDX Toolkit 21.3.X or higher and upgrade those apps in the Endpoint Management console. Check the MDX Toolkit download page for the latest version.

Before you upgrade an on-premises Citrix ADC to 13.0-64.35+

If you use the on-premises version of Citrix ADC and upgrade to version 13.0–64.35+: Perform the workaround described in Known issues in Endpoint Management 20.10.1.

Endpoint Management 21.3.0

The following features are now rolling out to commercial customers. Releases to US government customers begin within three months. For feature differences between the commercial and US government offerings, see Endpoint Management service for US Government.

Streamlined flow for adding Android Enterprise apps to Intune managed environments. You can now add Android Enterprise apps to the Endpoint Management console and the Intune console at the same time. For more information about this workflow, see Add Android Enterprise apps to the Citrix Cloud Library.

Generate a QR code for Android Enterprise enrollment. Endpoint Management can now generate QR codes for Android Enterprise enrollment. By using the Endpoint Management console to generate a QR code for enrollments, you avoid external sites that can be malicious. For more information about generating QR codes, see Create a QR code.

Bootstrap token support for macOS devices. Endpoint Management now supports escrowing bootstrap tokens for macOS devices. A bootstrap token is generated during the Setup Assistant workflow. One benefit of escrowing bootstrap tokens with Endpoint Management is that remote accounts can be enabled for FileVault and able to unlock the FileVault volume. For more information, see Bootstrap token.

Endpoint Management 21.2.0

The following features are now rolling out to commercial customers. Releases to US government customers begin within three months. For feature differences between the commercial and US government offerings, see Endpoint Management service for US Government.

Updated Citrix Launcher app lets you restrict user access to one app or a small set of apps on Android Enterprise devices. You can also optionally upload a custom logo image for the Citrix Launcher icon and specify a password that users must enter to exit the app. For more information, see Citrix Launcher.

New Setup Assistant options for iOS and macOS. You can now specify more setup screens to skip when users set up iOS or macOS devices.

  • iOS
    • Restore completed: Prevents users from seeing whether a restore completes during setup. For iOS 14.0 and later.
    • Update completed: Prevents users from seeing whether a software update completes during setup. For iOS 14.0 and later.
  • macOS
    • Accessibility: Prevents the user from hearing Voice Over automatically. Only available if the device is connected to Ethernet. For macOS 11 and later.
    • Biometric: Prevents the user from setting up Touch ID and Face ID. For macOS 10.12.4 and later.
    • True Tone: Prevents users from setting up four-channel sensors to dynamically adjust the white balance of the display. For macOS 10.13.6 and later.
    • Apple Pay: Prevents users from setting up Apple Pay. If this setting is cleared, users must set up Touch ID and Apple ID. Ensure that the Apple ID and Biometric settings are cleared.
    • Screen Time: Prevents users from enabling Screen Time. For macOS 10.15 and later.

For more information about configuring setup options, see Deploy devices through the Apple Deployment Program.

macOS PKG file uploads now limited by upload time instead of file size. You can now upload larger PKG files such as Microsoft Office for macOS devices. Endpoint Management has removed the previous file size limit of 0.5 GB and instead limits file upload time. By default, you must complete your upload within 100 seconds. For more information, see Add an enterprise app.

Endpoint Management no longer supports weak cryptographic algorithms for certificate-based authentication. When you create a certificate signing request for a credential provider in the Endpoint Management console, choose a stronger cipher. For the list of removed signature algorithms, see Deprecation.

Fixed issues in Endpoint Management 21.2.0

When creating a user, two PKI certificates are created for the same user. The user may not be able to access internal websites through Secure Web or receive email through Secure Mail. [CXM-88134]

When adding an RBAC role, Endpoint Management becomes unresponsive after these actions:

  • Apply a permission to a specific user group, and then clear an Active Directory domain check box.
  • Select an authorized access item or console feature item repeatedly. [CXM-90861]

Endpoint Management 21.1.1

The following features are now rolling out to commercial customers. Releases to US government customers begin within three months. For feature differences between the commercial and US government offerings, see Endpoint Management service for US Government.


As the result of an outage, your delivery group history might have been removed. Delivery group history collection has resumed.

New look and feel. Citrix has updated the Endpoint Management console with new colors, fonts, toggles, and other formatting changes. Some new UI elements may not load correctly until you clear your browser cache and refresh.

App uninstall policy now available for macOS. You can now remove managed apps from macOS devices by using the App uninstall policy. For more information, see App uninstall device policy.

Enhancements for a delivery group. You can now manage the deployment of a delivery group using device property rules along with the existing user property rules. If you enroll multiple devices to the same user, you can now create advanced filters within the delivery group based on the unique device properties, such as device ownership, model, OS version, compliance, and others. For more information, see To add a delivery group.

APIs are now available for creating reports (Preview). The Reporting APIs are read-only APIs using JSON as the query language. The APIs allow you to do the following:

  • Create robust compliance reports on application versioning, device OS patching, Android DA (Legacy) to Android Enterprise migration progress, and more.
  • Issue custom queries against your cloud database in a secure way.
  • Export data about your cloud service, such as lists of applications, devices, users, enrollments, and software.
  • Save information in JSON or CSV format.

These APIs are the cloud equivalent to having access to an on-premises database and running custom SQL queries. To learn more about the reporting APIs, see the documentation on the Citrix Developer portal.

Current known issues

Known issues in Endpoint Management 21.2.0

When adding Secure Web as an MDX app for Android Enterprise, Managed Google Play can’t find the app using the app identifier. If you search for “Secure Web” instead of the app identifier, Managed Google Play can find the app. This issue is a Google bug. [CXM-91991]

Importing the SSL Listener certificate might fail. Repackage the certificate keystore by following the steps in CTX-297153. [XMHELP-3346]

Known issues in Endpoint Management 21.1.1

Accessing the new Endpoint Management console may result in a 401 error. Your account may not be added to Endpoint Management properly. For steps to resolve the issue, see Citrix Endpoint Management console error “Failed to retrieve”. [CXM-92007]

Known issues in Endpoint Management 21.1.0

Enterprise apps fail to install on devices running macOS 11.0 or later, but the Endpoint Management console shows that they have installed successfully. [CXM-90839]

Known issues in Endpoint Management 20.12.0

In the Monitor tab, devices don’t appear as assigned to enrolled Active Directory users and you can’t perform security actions. To see policies and apps assigned to those users and perform all security actions, go to Manage > Devices. [CXM-90210]

You can’t access the Endpoint Management console by clicking Manage from the Citrix Cloud tile on Internet Explorer 11. Access the console from another browser. Internet Explorer 11 is no longer supported for console use. [CXM-90540]

You can’t wrap iOS apps developed on macOS 10.14 and later using the MDX Service. To add iOS apps with MAM SDK or MDX functionality, prepare the app with the MAM SDK or wrap the apps using the on-premises MDX Toolkit. [XMHELP-3174]

Known issues in Endpoint Management 20.10.1

If you upgrade on-premises Citrix ADC to 13.0-64.35 or later, and Endpoint Management isn’t Workspace-enabled: Single sign-on to Citrix Files or the ShareFile domain URL in a browser with the Company Employee Sign in option results in an error. The user is unable to sign in.

To work around this issue: If you haven’t already run the following commands from the ADC CLI on Citrix Gateway, run them to enable global SSO:

set vpn parameter SSO ON

bind vpn vs <vsName> -portalTheme X1

For more information, see:

After you complete the workaround, users can authenticate to Citrix Files or the ShareFile domain URL using SSO in a browser with the Company Employee Sign in option. [CXM-88400]

Known issues in Endpoint Management 20.5.0

At the beginning of June 2020, the Google Play EMM API had an outage. During the outage, if you went to Settings > Android Enterprise, Endpoint Management removed the Android Enterprise configuration from the console. As a result, currently enrolled devices don’t receive the policy and app updates. To fix the issue, contact Citrix Technical Support for assistance. [XMHELP-2811]

Known issues in Endpoint Management 20.4.1

When you install multiple LDAP Active Directories (AD) on Endpoint Management using Citrix Cloud Connector, only the first installed AD populates in the Endpoint Management settings. As a workaround, you can check Citrix Cloud. If those domains are marked as unused, manually mark Used. Marking the domain as used makes it available in Endpoint Management. [CXM-81697]

Known issues in Endpoint Management 20.2.1

For customers using a cloud hosting service and the new Citrix enhanced enrollment profiles: New devices may not successfully enroll. As a work-around, create a default enrollment profile that includes all delivery groups. See To create an enrollment profile. You might see an enrollment profile titled “FactoryDefault”. We use this enrollment profile for special logic. If you see the “FactoryDefault” enrollment profile, don’t modify or delete it. [CXM-79019]

After configuring Citrix Content Collaboration with a ShareFile URL in the Citrix Endpoint Management console, clicking the Test Connection button results in an error. To resolve this issue, disable multifactor authentication for ShareFile. Learn more about this issue and the workaround on this support page. [CXM-79240]

Sorting devices by Last access or Inactivity days results in a 500 internal server error. [CXM-79414]

Known issues in Endpoint Management 20.1.0

You can’t delete duplicate certificate files from Settings > Certificates. [CXM-72630]

When adding users to a library in Citrix Cloud, Endpoint Management reports success, but the users aren’t added. [CXM-73726]

Known issues in Endpoint Management 19.11.0

MDX and Public apps can’t be deleted from the console. As a workaround, select the app you want to delete and then click Edit. Deselect Android Enterprise and select any other platforms from the platform list. Save the app. You can then delete the app. [CXM-74468]

For sites with Workspace Environment Management (WEM) integrated with Endpoint Management: A Windows GPO configuration device policy created with User Configuration doesn’t deploy to user devices. A policy created with Device Configuration deploys as expected. [CXM-74762, WEM-6319]

Known issues in Endpoint Management 19.9.0

The Settings > Apple Deployment Program page doesn’t include skip options for the new iOS 13 Setup Assistant screens. During enrollment, users must click through screens for Express Language, Preferred Language, Get Started, and Appearance. [CXM-71370]

Known issues in Endpoint Management 19.5.0

On macOS, enterprise apps pushed from Endpoint Management remain in a pending state. This third-party issue is Apple bug #50311461 and is fixed in macOS 10.14.4. [CXM-65957]

When enrolling a Citrix Ready workspace hub device, define the Ethernet (eth0) MAC address in the allow list to avoid failed enrollment. [CXM-43141]

Known issues in Endpoint Management 19.4.1

The Monitor tab doesn’t appear. [DIR-7483]

When tabbing through options in the Windows GPO device policy, radio buttons and check boxes get skipped. [CXM-58277]

Known issues in Endpoint Management 19.2.1

If you unenroll an Android Enterprise enterprise by deleting it through the Google admin console: Attempts to re-enroll the enterprise might fail. Always use the Endpoint Management console to unenroll an Android Enterprise enterprise, as described in Unenroll an Android Enterprise enterprise. G Suite customers, follow the instructions in Unenrolling an Android Enterprise enterprise. [CXM-62709] [CXM-62950]

Known issues in Endpoint Management 19.2.0

When creating a public store app in Endpoint Management 10.18.3: On the iPad App Settings page, if you click Back without searching for apps, and then you click Next, the following issue occurs. The navigation buttons appear unresponsive and don’t allow you to search for apps. The issue occurs when creating public store apps for both iOS or Android. [CXM-46820]

Known issues in Endpoint Management 10.19.1

After you complete the registration process on the Settings > Android Enterprise page, the following error message appears: “A configuration error occurred. Please try again”. When you close the error message, your Android Enterprise configuration is saved, however Enable Android Enterprise is Off. To work around this issue, reduce the number of app categories to 30 or fewer. [CXM-60899]

Known issues in Endpoint Management 10.18.19

When tabbing through options in the Windows GPO device policy, radio buttons and check boxes get skipped. [CXM-58277]

Known issues in Endpoint Management 10.18.5

When a Chrome app is configured as a required app for Chrome OS devices: Users might need to log off and log back on to install the app. This third-party issue is Google bug ID #76022819. [CXM-48060]

Known issues in Endpoint Management 10.18.3

After you delete a Citrix Cloud administrator who has a device enrolled: Endpoint Management doesn’t update the User Role in the Endpoint Management console until after the administrator logs in again from Secure Hub or the Self-Help Portal. [CXM-45730]

Known issues in Endpoint Management 10.7.4

If you configure Endpoint Management for single sign-on using the Citrix identity provider with Azure Active Directory: When an Endpoint Management administrator or user gets redirected to the Azure Active Directory sign-in screen, the screen includes the message “Sign-in page for Citrix Secure Hub.” The correct message is “Sign-in page for Citrix Endpoint Management console.” [CXM-42309]

Known issues in Endpoint Management 10.7.3

For devices running Windows 10 RS3 Version 1709 build 16299.19: App Configuration device policies created by importing a Citrix Receiver ADMX file might fail when pushed to those devices. This third-party issue is Microsoft bug ID #14280113. [CXM-40521]