Citrix Endpoint Management

What’s new

A goal of Citrix is to deliver new features and product updates to Endpoint Management customers when they are available. New releases provide more value, so there’s no reason to delay updates.

  • Rolling updates to Endpoint Management release approximately every two weeks.
  • These updates don’t result in any downtime for your instance or device users.
  • Not every release has new features and some updates include fixes and performance enhancements.

To you, the customer, this process is transparent. We apply initial updates to Citrix internal sites only, and then to customer environments gradually. Delivering updates incrementally in waves helps to ensure product quality and to maximize availability.

You also receive Endpoint Management updates and communications directly from the Endpoint Management Cloud Operations Team. Those updates keep you current with new features, known issues, fixed issues, and so on.

For more details, including cloud scale and service availability, see the Endpoint Management Service Level Agreement. To monitor service interruptions and scheduled maintenance, see the Service Health Dashboard.

Continued support for the Classic policies deprecated from Citrix ADC

Citrix recently announced the deprecation of some Classic policy based features starting with Citrix ADC 12.0 build 56.20. The Citrix ADC deprecation notices have no impact to existing Endpoint Management integrations with Citrix Gateway. Citrix Endpoint Management continues to support the Classic policies and no action is needed.

Before upgrading endpoints to iOS 14.5

Citrix recommends that before upgrading any endpoint to iOS 14.5, you perform the following actions to mitigate app crashes:

  • Upgrade Citrix Secure Mail and Secure Web to 21.2.X or higher. See Upgrade MDX or enterprise apps.
  • If you use the MDX Toolkit, wrap all third-party iOS applications with MDX Toolkit 21.3.X or higher and upgrade those apps in the Endpoint Management console. Check the MDX Toolkit download page for the latest version.

Before you upgrade an on-premises Citrix ADC to 13.0-64.35+

If you use the on-premises version of Citrix ADC and upgrade to version 13.0–64.35+: Perform the workaround described in Known issues in Endpoint Management 20.10.1.

Endpoint Management 21.7.1

The following features are now rolling out to commercial customers. Releases to US government customers begin within three months. For feature differences between the commercial and US government offerings, see Endpoint Management service for US Government.

This release contains enhancements that help improve overall performance and stability.

Fixed issues in Endpoint Management 21.7.1

When configuring an identity provider for Endpoint Management, if you don’t configure the optional fields, end users can’t authenticate. [CXM-97394]

Endpoint Management 21.7.0

The following features are now rolling out to commercial customers. Releases to US government customers begin within three months. For feature differences between the commercial and US government offerings, see Endpoint Management service for US Government.

If you authenticate with Azure Active Directory or Okta through Citrix Cloud, you can now create different enrollment profiles for iOS and Android devices. When you configure Azure Active Directory or Okta as authentication methods through Citrix Cloud, Endpoint Management supports a number of enrollment profiles with different enrollment types. For more information, see Enrollment profiles.

Automatically tag devices by device type and enrollment mode. If you enable the server property enable.device.tagging, Endpoint Management tags any newly enrolled device. You can use device tags to deploy policies and apps or configure delivery groups. Endpoint Management applies tags to devices for the following:

  • BYOD tags
    • iOS User Enrollment
    • Android Enterprise work profile
  • Corporate tags
    • Android Enterprise fully managed corporate devices
    • Bulk enrollment
      • Apple Business Manager devices
      • Apple School Manager devices
      • Windows AutoPilot devices
      • Android Enterprise bulk enrollment

For more information, see Server properties

For Endpoint Management customers with the workspace experience enabled: Citrix Endpoint Management supports authentication with Azure Active Directory, Okta, and an on-premises Citrix Gateway for users enrolling in MDM through the Citrix Workspace app. For more information, see Authentication with Azure Active Directory through Citrix Cloud, Authentication with Okta through Citrix Cloud, and Authentication with an on-premises Citrix Gateway through Citrix Cloud.

Endpoint Management 21.6.0

The following features are now rolling out to commercial customers. Releases to US government customers begin within three months. For feature differences between the commercial and US government offerings, see Endpoint Management service for US Government.

Enroll Android devices using the Citrix Workspace app (Preview). You can now enroll Android devices with Endpoint Management using the Citrix Workspace app. Once configured, users no longer need to enroll through Secure Hub. Android for Workspace provides:

  • Greater security through the use of the MAM SDK.
  • More privacy through the use of Android Enterprise work profile.
  • A more streamlined experience with fewer authentication prompts and a simple enrollment process.

Endpoint Management must be Workspace enabled for you to configure the new Android for Workspace platform. The Android Enterprise and Android for Workspace platforms exist separately in the Endpoint Management console. To use both Secure Hub and the Citrix Workspace app for enrollment, configure both platforms.

For more information on the Android for Workspace platform, see Android for Workspace.

Renamed the Wi-Fi device policy to network device policy. We renamed the Wi-Fi device policy to “network device policy” to accommodate Ethernet support for macOS. For macOS, in addition to the Wi-Fi option, you now have the following Ethernet options:

  • Global Ethernet
  • First Active Ethernet
  • Second Active Ethernet
  • Third Active Ethernet
  • First Ethernet
  • Second Ethernet
  • Third Ethernet

For more information, see Network device policy.

Apple Business Manager (ABM) and Delete All Users support for Shared iPads. Users can now sign in to Shared iPads using ABM accounts. The Delete All Users security action is also available for Shared iPads. For more information, see Shared iPads.

Upload certificates to iOS devices in bulk with the Citrix Endpoint Management REST API. If uploading certificates one at a time isn’t practical, use the Citrix Endpoint Management Server REST API to upload the certificates to iOS devices in bulk.

  1. Configure an iOS VPN device policy with the connection type Always on IKEv2.
  2. Select Device Certificate Based on Device Identity as the device authentication method.
  3. Select the Device identity type to use.
  4. Bulk import your device certificates with the REST API.

For information about configuring the VPN device policy, see VPN device policy. For information about importing certificates in bulk, see Upload certificates to iOS devices in bulk with the REST API.

Deprecation of full tunnel mode for iOS apps. From this release onward, MDX no longer supports the full tunnel mode in the Citrix Mobile productivity apps for iOS. The following options are removed from the Network access app policy:

  • Use Previous Settings
  • Tunneled - Full VPN
  • Tunneled - Full VPN and Web SSO

If you’re using the Tunneled - Full VPN or the Tunneled - Full VPN and Web SSO policies, you must switch to the Tunneled - Web SSO policy. Your emails don’t synchronize if you continue to use the deprecated policies. For more information, see SSO and proxy considerations for MDX apps.

More informative certificate selection. When you configure a Microsoft PKI, generic PKI, credential policy, or credential providers, the certificate menu provides more helpful information to distinguish certificates. This information includes:

  • The certificate name
  • The date from which the certificate is valid
  • The date to which the certificate is valid
  • The certificate serial number

Current known issues

Known issues in Endpoint Managment 21.7.0

If you add deployment rules to a delivery group, any new or existing deployment rules at the resource level (policies, apps, actions) no longer apply. [CXM-98013]

Known issues in Endpoint Management 21.5.0

Users can’t authenticate to Azure Active Directory (AAD) if they:

  1. Enroll their device in Endpoint Management using AAD credentials.
  2. Launch an Office 365 app and complete the AAD registration.
  3. Remove their account from the Microsoft Authenticator app.
  4. Launch an Office 365 app and sign out.

As a workaround, unenroll the device from Endpoint Management and re-enroll. [CXM-90235]

Known issues in Endpoint Management 21.4.0

BitLocker encryption recovery keys for Windows devices are not available in the Self-Help Portal (SHP). When you enable the OS drive recovery setting in the BitLocker device policy and encrypt an enrolled Windows device using BitLocker, the recovery keys don’t appear in the SHP. As a workaround, open a CEMHELP ticket and request an SRE discussion with the product management. [CXM-89333]

Re-enrollment fails on iOS devices if the user trying to re-enroll is a different Azure Active Directory user than the user originally enrolled on the device. As a workaround, unregister the original user from the Microsoft Authenticator app on the device before re-enrolling. [CXM-90218]

When you use a package ID to search for a Google Play app to add to the Endpoint Management console, the mandatory Name field displays as empty. You can still enter the app name manually. [CXM-93655]

Known issues in Endpoint Management 21.2.0

When adding Secure Web as an MDX app for Android Enterprise, Managed Google Play can’t find the app using the app identifier. If you search for “Secure Web” instead of the app identifier, Managed Google Play can find the app. This issue is a Google bug. [CXM-91991]

Importing the SSL Listener certificate might fail. Repackage the certificate keystore by following the steps in CTX-297153. [XMHELP-3346]

Known issues in Endpoint Management 21.1.1

Accessing the new Endpoint Management console may result in a 401 error. Your account may not be added to Endpoint Management properly. For steps to resolve the issue, see Citrix Endpoint Management console error “Failed to retrieve”. [CXM-92007]

Known issues in Endpoint Management 20.12.0

In the Monitor tab, devices don’t appear as assigned to enrolled Active Directory users and you can’t perform security actions. To see policies and apps assigned to those users and perform all security actions, go to Manage > Devices. [CXM-90210]

You can’t access the Endpoint Management console by clicking Manage from the Citrix Cloud tile on Internet Explorer 11. Access the console from another browser. Internet Explorer 11 is no longer supported for console use. [CXM-90540]

You can’t wrap iOS apps developed on macOS 10.14 and later using the MDX Service. To add iOS apps with MAM SDK or MDX functionality, prepare the app with the MAM SDK or wrap the apps using the on-premises MDX Toolkit. [XMHELP-3174]

Known issues in Endpoint Management 20.10.1

If you upgrade on-premises Citrix ADC to 13.0-64.35 or later, and Endpoint Management isn’t Workspace-enabled: Single sign-on to Citrix Files or the ShareFile domain URL in a browser with the Company Employee Sign in option results in an error. The user is unable to sign in.

To work around this issue: If you haven’t already run the following commands from the ADC CLI on Citrix Gateway, run them to enable global SSO:

set vpn parameter SSO ON

bind vpn vs <vsName> -portalTheme X1

For more information, see:

After you complete the workaround, users can authenticate to Citrix Files or the ShareFile domain URL using SSO in a browser with the Company Employee Sign in option. [CXM-88400]

Known issues in Endpoint Management 20.5.0

At the beginning of June 2020, the Google Play EMM API had an outage. During the outage, if you went to Settings > Android Enterprise, Endpoint Management removed the Android Enterprise configuration from the console. As a result, currently enrolled devices don’t receive the policy and app updates. To fix the issue, contact Citrix Technical Support for assistance. [XMHELP-2811]

Known issues in Endpoint Management 20.4.1

When you install multiple LDAP Active Directories (AD) on Endpoint Management using Citrix Cloud Connector, only the first installed AD populates in the Endpoint Management settings. As a workaround, you can check Citrix Cloud. If those domains are marked as unused, manually mark Used. Marking the domain as used makes it available in Endpoint Management. [CXM-81697]

Known issues in Endpoint Management 20.2.1

For customers using a cloud hosting service and the new Citrix enhanced enrollment profiles: New devices may not successfully enroll. As a work-around, create a default enrollment profile that includes all delivery groups. See To create an enrollment profile. You might see an enrollment profile titled “FactoryDefault”. We use this enrollment profile for special logic. If you see the “FactoryDefault” enrollment profile, don’t modify or delete it. [CXM-79019]

After configuring Citrix Content Collaboration with a ShareFile URL in the Citrix Endpoint Management console, clicking the Test Connection button results in an error. To resolve this issue, disable multifactor authentication for ShareFile. Learn more about this issue and the workaround on this support page. [CXM-79240]

Sorting devices by Last access or Inactivity days results in a 500 internal server error. [CXM-79414]

Known issues in Endpoint Management 20.1.0

You can’t delete duplicate certificate files from Settings > Certificates. [CXM-72630]

When adding users to a library in Citrix Cloud, Endpoint Management reports success, but the users aren’t added. [CXM-73726]

Known issues in Endpoint Management 19.11.0

MDX and Public apps can’t be deleted from the console. As a workaround, select the app you want to delete and then click Edit. Deselect Android Enterprise and select any other platforms from the platform list. Save the app. You can then delete the app. [CXM-74468]

For sites with Workspace Environment Management (WEM) integrated with Endpoint Management: A Windows GPO configuration device policy created with User Configuration doesn’t deploy to user devices. A policy created with Device Configuration deploys as expected. [CXM-74762, WEM-6319]

Known issues in Endpoint Management 19.9.0

The Settings > Apple Deployment Program page doesn’t include skip options for the new iOS 13 Setup Assistant screens. During enrollment, users must click through screens for Express Language, Preferred Language, Get Started, and Appearance. [CXM-71370]

Known issues in Endpoint Management 19.5.0

On macOS, enterprise apps pushed from Endpoint Management remain in a pending state. This third-party issue is Apple bug #50311461 and is fixed in macOS 10.14.4. [CXM-65957]

When enrolling a Citrix Ready workspace hub device, define the Ethernet (eth0) MAC address in the allow list to avoid failed enrollment. [CXM-43141]

Known issues in Endpoint Management 19.4.1

The Monitor tab doesn’t appear. [DIR-7483]

When tabbing through options in the Windows GPO device policy, radio buttons and check boxes get skipped. [CXM-58277]

Known issues in Endpoint Management 19.2.1

If you unenroll an Android Enterprise enterprise by deleting it through the Google admin console: Attempts to re-enroll the enterprise might fail. Always use the Endpoint Management console to unenroll an Android Enterprise enterprise, as described in Unenroll an Android Enterprise enterprise. Google Workspace customers, follow the instructions in Unenrolling an Android Enterprise enterprise. [CXM-62709] [CXM-62950]

Known issues in Endpoint Management 19.2.0

When creating a public store app in Endpoint Management 10.18.3: On the iPad App Settings page, if you click Back without searching for apps, and then you click Next, the following issue occurs. The navigation buttons appear unresponsive and don’t allow you to search for apps. The issue occurs when creating public store apps for both iOS or Android. [CXM-46820]

Known issues in Endpoint Management 10.19.1

After you complete the registration process on the Settings > Android Enterprise page, the following error message appears: “A configuration error occurred. Please try again”. When you close the error message, your Android Enterprise configuration is saved, however Enable Android Enterprise is Off. To work around this issue, reduce the number of app categories to 30 or fewer. [CXM-60899]

Known issues in Endpoint Management 10.18.19

When tabbing through options in the Windows GPO device policy, radio buttons and check boxes get skipped. [CXM-58277]

Known issues in Endpoint Management 10.18.5

When a Chrome app is configured as a required app for Chrome OS devices: Users might need to log off and log back on to install the app. This third-party issue is Google bug ID #76022819. [CXM-48060]

Known issues in Endpoint Management 10.18.3

After you delete a Citrix Cloud administrator who has a device enrolled: Endpoint Management doesn’t update the User Role in the Endpoint Management console until after the administrator logs in again from Secure Hub or the Self-Help Portal. [CXM-45730]

Known issues in Endpoint Management 10.7.4

If you configure Endpoint Management for single sign-on using the Citrix identity provider with Azure Active Directory: When an Endpoint Management administrator or user gets redirected to the Azure Active Directory sign-in screen, the screen includes the message “Sign-in page for Citrix Secure Hub.” The correct message is “Sign-in page for Citrix Endpoint Management console.” [CXM-42309]

Known issues in Endpoint Management 10.7.3

For devices running Windows 10 RS3 Version 1709 build 16299.19: App Configuration device policies created by importing a Citrix Receiver ADMX file might fail when pushed to those devices. This third-party issue is Microsoft bug ID #14280113. [CXM-40521]