Citrix Endpoint Management

What’s new

A goal of Citrix is to deliver new features and product updates to Endpoint Management customers when they are available. New releases provide more value, so there’s no reason to delay updates.

  • Rolling updates to Endpoint Management release approximately every two weeks.
  • These updates don’t result in any downtime for your instance or device users.
  • Not every release has new features and some updates include fixes and performance enhancements.

To you, the customer, this process is transparent. We apply initial updates to Citrix internal sites only, and then to customer environments gradually. Delivering updates incrementally in waves helps to ensure product quality and to maximize availability.

You also receive Endpoint Management updates and communications directly from the Endpoint Management Cloud Operations Team. Those updates keep you current with new features, known issues, fixed issues, and so on.

For more details, including cloud scale and service availability, see the Endpoint Management Service Level Agreement. To monitor service interruptions and scheduled maintenance, see the Service Health Dashboard.

Before you upgrade an on-premises Citrix ADC to 13.0-64.35+

If you use the on-premises version of Citrix ADC and upgrade to version 13.0-64.35+: Perform the workaround described in Known issues in Endpoint Management 20.10.1.

Endpoint Management 21.1.0

The following features are now rolling out to commercial customers. Releases to US government customers begin within three months. For feature differences between the commercial and US government offerings, see Endpoint Management service for US Government.

Authenticate to the REST API with the Citrix Cloud API keys. You can now generate the unique client ID and client secret to access the REST API using your Citrix Cloud account. For more information, see REST APIs.

Endpoint Management 20.12.0

The following features are now rolling out to commercial customers. Releases to US government customers begin within three months. For feature differences between the commercial and US government offerings, see Endpoint Management service for US Government.

This release contains enhancements that help improve overall performance and stability.

Use Azure Active Directory (AAD) or Okta to authenticate when enrolling Android Enterprise devices (Preview). The ability to use AAD or Okta as authentication methods when enrolling Android Enterprise devices is now available as a preview. This feature supports BYOD and fully managed modes in addition to enhanced enrollment profiles. For more information about using Okta for single sign on, see Authentication with Okta through Citrix Cloud. For more information about using AAD for single sign on, see Authentication with Azure Active Directory through Citrix Cloud.

Fixed issues in Endpoint Management 20.12.0

The default notification templates use the name XenMobile instead of Citrix Endpoint Management. [CXM-60513]

Android Enterprise users might not receive apps added after they enroll. [CXM-82840]

Endpoint Management 20.11.0

The following features are now rolling out to commercial customers. Releases to US government customers begin within three months. For feature differences between the commercial and US government offerings, see Endpoint Management service for US Government.

Removal of Android TouchDown support. DigiCert stopped supporting Android TouchDown as of July 2, 2018. All Android TouchDown options have been removed from the Endpoint Management console.

Current known issues

Known issues in Endpoint Management 21.1.0

Enterprise apps fail to install on devices running macOS 11.0 or later, but the Endpoint Management console shows that they have installed successfully. [CXM-90839]

Known issues in Endpoint Management 20.12.0

In the Monitor tab, devices don’t appear as assigned to enrolled Active Directory users and you can’t perform security actions. To see policies and apps assigned to those users and perform all security actions, go to Manage > Devices. [CXM-90210]

You can’t access the Endpoint Management console by clicking Manage from the Citrix Cloud tile on Internet Explorer 11. You can still access the console from another browser. [CXM-90540]

You can’t wrap iOS apps developed on macOS 10.14 and later using the MDX Service. To add iOS apps with MAM SDK or MDX functionality, prepare the app with the MAM SDK or wrap the apps using the on-premises MDX Toolkit. [XMHELP-3174]

Known issues in Endpoint Management 20.10.1

If you upgrade on-premises Citrix ADC to 13.0-64.35 or later, and Endpoint Management isn’t Workspace-enabled: Single sign-on to Citrix Files or the ShareFile domain URL in a browser with the Company Employee Sign in option results in an error. The user is unable to sign in.

To work around this issue: If you haven’t already run the following commands from the ADC CLI on Citrix Gateway, run them to enable global SSO:

set vpn parameter SSO ON

bind vpn vs <vsName> -portalTheme X1

For more information, see:

After you complete the workaround, users can authenticate to Citrix Files or the ShareFile domain URL using SSO in a browser with the Company Employee Sign in option. [CXM-88400]

Known issues in Endpoint Management 20.5.0

At the beginning of June 2020, the Google Play EMM API had an outage. During the outage, if you went to Settings > Android Enterprise, Endpoint Management removed the Android Enterprise configuration from the console. As a result, currently enrolled devices don’t receive the policy and app updates. To fix the issue, contact Citrix Technical Support for assistance. [XMHELP-2811]

Known issues in Endpoint Management 20.4.1

When you install multiple LDAP Active Directories (AD) on Endpoint Management using Citrix Cloud Connector, only the first installed AD populates in the Endpoint Management settings. As a workaround, you can check Citrix Cloud. If those domains are marked as unused, manually mark Used. Marking the domain as used makes it available in Endpoint Management. [CXM-81697]

Known issues in Endpoint Management 20.2.1

For customers using a cloud hosting service and the new Citrix enhanced enrollment profiles: New devices may not successfully enroll. As a work-around, create a default enrollment profile that includes all delivery groups. See To create an enrollment profile. You might see an enrollment profile titled “FactoryDefault”. We use this enrollment profile for special logic. If you see the “FactoryDefault” enrollment profile, don’t modify or delete it. [CXM-79019]

After configuring Citrix Content Collaboration with a ShareFile URL in the Citrix Endpoint Management console, clicking the Test Connection button results in an error. To resolve this issue, disable multifactor authentication for ShareFile. Learn more about this issue and the workaround on this support page. [CXM-79240]

Sorting devices by Last access or Inactivity days results in a 500 internal server error. [CXM-79414]

Known issues in Endpoint Management 20.1.0

You can’t delete duplicate certificate files from Settings > Certificates. [CXM-72630]

When adding users to a library in Citrix Cloud, Endpoint Management reports success, but the users aren’t added. [CXM-73726]

Known issues in Endpoint Management 19.11.0

MDX and Public apps can’t be deleted from the console. As a workaround, select the app you want to delete and then click Edit. Deselect Android Enterprise and select any other platforms from the platform list. Save the app. You can then delete the app. [CXM-74468]

For sites with Workspace Environment Management (WEM) integrated with Endpoint Management: A Windows GPO configuration device policy created with User Configuration doesn’t deploy to user devices. A policy created with Device Configuration deploys as expected. [CXM-74762, WEM-6319]

Known issues in Endpoint Management 19.9.0

The Settings > Apple Deployment Program page doesn’t include skip options for the new iOS 13 Setup Assistant screens. During enrollment, users must click through screens for Express Language, Preferred Language, Get Started, and Appearance. [CXM-71370]

Known issues in Endpoint Management 19.5.0

On macOS, enterprise apps pushed from Endpoint Management remain in a pending state. This third-party issue is Apple bug #50311461 and is fixed in macOS 10.14.4. [CXM-65957]

When enrolling a Citrix Ready workspace hub device, define the Ethernet (eth0) MAC address in the allow list to avoid failed enrollment. [CXM-43141]

Known issues in Endpoint Management 19.4.1

The Monitor tab doesn’t appear. [DIR-7483]

When tabbing through options in the Windows GPO device policy, radio buttons and check boxes get skipped. [CXM-58277]

Known issues in Endpoint Management 19.2.1

If you unenroll an Android Enterprise enterprise by deleting it through the Google admin console: Attempts to re-enroll the enterprise might fail. Always use the Endpoint Management console to unenroll an Android Enterprise enterprise, as described in Unenroll an Android Enterprise enterprise. G Suite customers, follow the instructions in Unenrolling an Android Enterprise enterprise. [CXM-62709] [CXM-62950]

Known issues in Endpoint Management 19.2.0

When creating a public store app in Endpoint Management 10.18.3: On the iPad App Settings page, if you click Back without searching for apps, and then you click Next, the following issue occurs. The navigation buttons appear unresponsive and don’t allow you to search for apps. The issue occurs when creating public store apps for both iOS or Android. [CXM-46820]

Known issues in Endpoint Management 10.19.1

After you complete the registration process on the Settings > Android Enterprise page, the following error message appears: “A configuration error occurred. Please try again”. When you close the error message, your Android Enterprise configuration is saved, however Enable Android Enterprise is Off. To work around this issue, reduce the number of app categories to 30 or fewer. [CXM-60899]

Known issues in Endpoint Management 10.18.19

When tabbing through options in the Windows GPO device policy, radio buttons and check boxes get skipped. [CXM-58277]

Known issues in Endpoint Management 10.18.5

When a Chrome app is configured as a required app for Chrome OS devices: Users might need to log off and log back on to install the app. This third-party issue is Google bug ID #76022819. [CXM-48060]

Known issues in Endpoint Management 10.18.3

After you delete a Citrix Cloud administrator who has a device enrolled: Endpoint Management doesn’t update the User Role in the Endpoint Management console until after the administrator logs in again from Secure Hub or the Self-Help Portal. [CXM-45730]

Known issues in Endpoint Management 10.7.4

If you configure Endpoint Management for single sign-on using the Citrix identity provider with Azure Active Directory: When an Endpoint Management administrator or user gets redirected to the Azure Active Directory sign-in screen, the screen includes the message “Sign-in page for Citrix Secure Hub.” The correct message is “Sign-in page for Citrix Endpoint Management console.” [CXM-42309]

Known issues in Endpoint Management 10.7.3

For devices running Windows 10 RS3 Version 1709 build 16299.19: App Configuration device policies created by importing a Citrix Receiver ADMX file might fail when pushed to those devices. This third-party issue is Microsoft bug ID #14280113. [CXM-40521]

What’s new