Citrix Virtual Apps and Desktops

Known issues


  • If a known issue has a workaround, it is provided after the description of the issue.

  • The following warning applies to any workaround that suggests changing a registry entry:


    Editing the registry incorrectly can cause serious problems that might require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of the Registry Editor can be solved. Use the Registry Editor at your own risk. Be sure to back up the registry before you edit it.


  • If you launch the app bar and then open the Connection Center menu in Citrix Workspace app for Windows, the app bar doesn’t appear under the server that hosts it. [HDX-27504]

  • If you use Citrix Workspace app for Windows and launch the app bar in a vertical position, the bar covers the Start menu or the system clock tray. [HDX-27505]

  • The combo box might not display properly when a user selects a combo box that is already in focus on the host. As a workaround, select another UI element and then select the combo box. [HDX-21671]

  • The Citrix Desktop Service might fail to start after performing an in-place OS upgrade from Windows 10 to Windows 11. To resolve the issue, restart the machine again. [HDX-58399]

  • The Session limits settings for multi-session VDAs are declined in session hosts running Windows Server 2022, Windows 10 Enterprise multi-session, and Windows 11 Enterprise multi-session.

    As a workaround, you can configure RDS Session Time Limits through GPO. [HDX-47001]

  • The Windows Security dialog box associated with FIDO2 will not be displayed in front of the ICA session window if you are running the application with administrator privileges. It is by the operating system design that the Windows Security dialog box will be hidden behind the ICA session window if it is running as an elevated process. [HDX-26794]

  • Clipboard copy and paste may fail for data larger than 100MB from client to ICA session. Large buffer copy is not supported. [HDX-59028]

  • For webcam redirection, RDP client to the second hop is not supported. [HDX-55630]

  • While using the Windows VDA, you might experience a keyboard mapping error when you switch from the Japanese to the Korean keyboard. [HDX-59307]

  • When you scan an image in a desktop session with the environment configured as described below, the image may not get scanned. This issue is intermittent. [HDX-58888]

    • Scanner driver and imaging application installation
    • USB direction policy enabled on DDC
    • Environment setup:
      • DDC: Win2k19 + 7.33CU4
      • VDA: Win2k19/Win2k16+
      • Client: Win10x64 22H2 + CWA


  • Custom admins who do not have the ‘All’ scope cannot edit or delete policies from the default policy set. As a Workaround, add a scope to the default policy that the custom admin can access. [GP-1569]


  • If you start a video preview using a 64-bit webcam app over Theora compression, the session might crash. [HDX-21443]

  • For Windows 11 version 22H2, when moving a Windows Media Player window within a session, only the bottom half of the video is displayed. As a workaround, select: Settings > System > Multitasking > Snap windows > Show snap layouts when I drag a window to the top of my screen [HDX-42092]

  • You might notice extra webcams that are connected to the remote desktop in the Skype for desktop app. These extra webcams’ preview are blocked and might show black screen due to security reasons. You can ignore the extra webcams and continue using the webcam for endpoint. [HDX-58807]

  • H265 444 on Intel and some NVIDIA GPUs could result in artifacts being visible in the session. For issues related to Intel GPUs, there is a temporary workaround to resize the session or toggle fullscreen mode. [PMCS-41084]

Machine Creation Services

  • In a VMware environment hosted on AWS, the MCS machine catalog creation fails if the master image is vTPM enabled. This issue affects all Citrix Virtual Apps and Desktops versions. For VMware support, see Get Support. [PMCS-37603]

Web Studio

  • When using both Citrix Studio and Web Studio in your deployment, you might encounter: if you create an application folder in Citrix Studio but don’t add any applications to it, that empty folder doesn’t appear in Web Studio. [STUD-27526]

  • While creating a hosting connection to Azure using the Web Studio, if you click Create service principal on the Connection Details page and click Next, you might get an error. To resolve the issue, allow third-party cookies in the browser. [STUD-24463]


  • Universal Print Server printers selected on the virtual desktop do not appear in the Devices and Printers window in the control panel. However, when users are working on applications, they can use those printers. This issue occurs only on Windows 10. For more information, see CTX213540. [HDX-5043, 335153]

  • The default printer might not be marked correctly in the printing dialog window. This issue does not affect print jobs sent to the default printer. [HDX-12755]

  • Some print jobs from load balanced network printers may fail when SSL connections to the Universal Print Servers are enabled. This happens when print jobs are fired rapidly one after the other. [HDX-58316]

Third-party issues

  • Chrome supports UI Automation only for toolbars, tabs, menus, and buttons around a webpage. Because of this Chrome issue, the automatic keyboard display feature might not work in a Chrome browser on touch devices. As a workaround, run chrome --force-renderer-accessibility or you can open a new browser tab, type chrome://accessibility, and enable Native accessibility API support for specific or all pages. In addition, when you publish a seamless app, you can publish Chrome with the --force-renderer-accessibility switch. [HDX-20858]

  • You may see a black screen when launching a session if you have FsLogix 2201 HF1 installed on the session host. To address this issue, you must upgrade FsLogix to a newer version. [HDX-46159]

Profile Management

Linux VDA

Session Recording

Workspace Environment Management

Citrix Provisioning

Federated Authentication Service

Known issues