Product Documentation

Citrix Cloud Connector

Nov 29, 2016

A Citrix Cloud Connector is a Citrix component that is installed to facilitate the administration and control of Resource Locations from Citrix Cloud.

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The Connector serves as a channel for communication between Citrix Cloud and your Resource Locations enabling cloud management without requiring any complex networking or infrastructure configuration such as VPNs or IPSec tunnels. This removes all the hassle of managing delivery infrastructure. It enables you to manage and focus on the resources that provide the value to your end users.

Do I Need It?

The XenApp and Desktop Service requires Cloud Connector. The XenMobile Service requires either Cloud Connector or an IPsec tunnel for Enterprise connectivity to XenMobile.

Is It Secure?

The Cloud Connector authenticates and encrypts all communication between Citrix Cloud and your Resource Locations. There are no incoming connections. All connections are established from the Cloud Connector to the cloud. No incoming connections are accepted.

Where Do I Get It?

The Cloud Connector installer is available from the Citrix Cloud Control Center. It can be downloaded from the Resource Locations page.

Where Do I Install It?

The Cloud Connector needs to be installed on a Windows 2012 R2 or Windows 2016 server that is domain joined. This server should be able to communicate with the resources in the Resource Location that you want to manage from your Citrix Cloud workspaces.

How Do I Automate the Installation of the Connector?

Silent installation or push deployments of the Connector using Group Policy or other deployment systems is supported. See Citrix Cloud Connector Technical Details for required silent install parameters.

How Does It Communicate With the Cloud?

All communications between the Cloud Connector and Citrix Cloud are outbound. No inbound connections are required. The connections all use the standard HTTPS port (443) and the TCP protocol. After you have installed the Cloud Connector, there is no need for any special configuration on the server.

What Functions Does It Perform?

  • Active Directory (AD): Enables AD management, allowing the use of AD forests and domains within your Resource Locations. It removes the need for adding any additional AD trusts.
  • XenApp and XenDesktop publishing: Enables publishing from resources in your Resource Locations.
  • XenMobile: Enables a XenMobile enterprise mobility management (EMM) environment for managing apps and devices as well as users or groups of users.
  • Delivery group provisioning: Enables provisioning of machines directly into your Resource Locations.

What Happens If the Cloud Connector Is Down?

As long as there is one Cloud Connector available, there will be no loss in communication with Citrix Cloud.

The Cloud Connector is stateless. All configuration is stored in the cloud. This enables any Cloud Connector in a Resource Location to provide the operations required. Install more than 1 Cloud Connector in your Resource Location to distribute the load across all services.

The end user's connection to the Resource Location does not rely on a connection to Citrix Cloud, wherever possible. This enables the Resource Location to provide users access to their resources regardless of a connection being available to Citrix Cloud.

Note: Although operational, functionality might be reduced for the period of time that the connection to Citrix Cloud is unavailable.

You can monitor the health of the Cloud Connector from the Citrix Cloud Control Center.

How Do I Make Sure I Have Continuous Availability?

You can install multiple Cloud Connectors into your Resource Locations. This provides for a robust connection. If one Cloud Connector is unavailable for any period of time the other Cloud Connector(s) can take over and maintain the connection.

Note: Citrix recommends a minimum of 2 Cloud Connectors for each Resource Location to ensure continuous availability of the Resource Location.

How Do I Manage Load?

You can install multiple Cloud Connectors into your Resource Locations. Since each Cloud Connector is stateless, the load can be distributed across all available Cloud Connectors.

There is no need to configure this load balancing function. It is completely automated.

How Many Cloud Connectors Should I Install?

In each Resource Location you need enough Cloud Connectors to support your required load and then at least 1 more to make sure that you have highly available support. At a minimum, 2 Cloud Connectors should be installed to provide redundancy.

What Do I Need to Do to Support This Service?

Basically, nothing. Install and walk away. As long as you have installed the Cloud Connectors in a highly available mode you can manage the machines that the services are installed on one at a time to avoid periods of time during an outage. The health of the services can be monitored from the Citrix Cloud Control Center.

The services are designed to be part of the cloud management model and the Cloud Connectors are fully managed from Citrix Cloud.