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Select a primary resource location

September 21, 2023
Contributed by: 
J C

If you have multiple resource locations in your domain, you can choose one to be the “primary” or “most preferred” location for Citrix Cloud. The primary resource location provides the best performance and connectivity between Citrix Cloud and your domain, enabling users to sign in quickly.

When you select a primary resource location, the Cloud Connectors in that resource location are used for user logons and provisioning operations where possible. If the Cloud Connectors in the primary resource location are unavailable, these operations are performed using another Cloud Connector in the domain. Logons using a User Principal Name (UPN) might not contain the domain name and might not use the primary resource location.

Note:

To ensure that Cloud Connectors are always available in any resource location, install at least two Cloud Connectors in each resource location.

To decide which resource location you want to use for your primary resource location, consider the following:

  • Does the resource location have the best connectivity to your domain?
  • Is the resource location the closest to the geographical region in which you use the Citrix Cloud management console? For example, if your Citrix Cloud console is at https://us.cloud.com, the resource location you choose would be the closest one to the US region.

To select a primary resource location

  1. From the Citrix Cloud management console, click the menu button and select Identity and Access Management.
  2. Click Domains and then expand the domain containing the resource location you want to use.
  3. Click Set Primary Resource Location and then select the resource location you want to designate as primary.
  4. Click Save. Citrix Cloud displays “Primary” next to the resource location you selected.

Note:

Be sure to save your selections in one domain before expanding a different domain. When you expand a domain and then expand another domain, the previously expanded domain collapses and discards any unsaved selections.

Select a different primary resource location

  1. From the Citrix Cloud management console, click the menu button and select Identity and Access Management.
  2. Click Domains and then expand the domain that contains the primary resource location you want to change.
  3. Click Change Primary Resource Location and then select the resource location you want to use.
  4. Click Save.

Reset a primary resource location

Resetting the primary resource location allows you to remove the “Primary” designation from a resource location without selecting a different one. When you remove the “Primary” designation, any of the Cloud Connectors in the domain can handle user logon operations. As a result, some users might experience slower logons.

  1. From the Citrix Cloud management console, click the menu button and choose Identity and Access Management.
  2. Choose Domains and then expand the domain that contains the primary resource location you want to change.
  3. Choose Change Primary Resource Location and then choose Reset. A notification appears, warning you that logon performance might be affected.
  4. Select I understand the potential impact to subscribers and then click Confirm Reset.
Select a primary resource location
September 21, 2023
Contributed by: 
J C
September 21, 2023
Contributed by: 
J C

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