Citrix Secure Private Access™

Triage and troubleshoot

August 26, 2025

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This topic outlines the essential considerations and procedures for effectively troubleshooting and triaging issues related to Citrix Secure Private Access. Admins can use this document as a guide for identifying, diagnosing, and resolving problems, ensuring seamless and secure access for users.

Refer to the following topics for detailed information:

View the issues related to device posture status, login/logoff statuses, app enumeration, and app access. For details, see Troubleshoot app related issues.

Secure Private Access sessions codes in DaaS Monitor

View the list of error codes related to application enumeration, application launch, and sessions in Citrix Monitor. For details, see Secure Private Access sessions codes in DaaS Monitor.

Use the Monitor’s Help Desk view (Activity Manager page) to view information about the user or endpoint. For details, see Troubleshoot sessions related issues in Monitor.

You can troubleshoot the Device Posture issues/errors in DaaS Monitor using the transaction ID that is generated for each session when a user connects through Secure Private Access or DaaS. When you locate the transaction ID, the DaaS Monitor displays information about the session and the associated Device Posture policy that was applied. Monitor also displays the policy results, including whether the device passed or failed the posture checks. For details, see Device Posture service troubleshooting.

Whenever any conditional authentication fails, you can use the transaction ID available in the failure message and search in the Monitor for the failure details. Monitor helps you to troubleshoot conditional authentication failure events by displaying failure reasons and conditional policies on the Monitor UI. For details, see Authentication Troubleshooting.

The official version of this content is in English. Some of the Cloud Software Group documentation content is machine translated for your convenience only. Cloud Software Group has no control over machine-translated content, which may contain errors, inaccuracies or unsuitable language. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, suitability, or correctness of any translations made from the English original into any other language, or that your Cloud Software Group product or service conforms to any machine translated content, and any warranty provided under the applicable end user license agreement or terms of service, or any other agreement with Cloud Software Group, that the product or service conforms with any documentation shall not apply to the extent that such documentation has been machine translated. Cloud Software Group will not be held responsible for any damage or issues that may arise from using machine-translated content.

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Triage and troubleshoot

August 26, 2025

Contributed by:

August 26, 2025

Contributed by:

Triage and troubleshoot

Troubleshoot app related issues

Secure Private Access sessions codes in DaaS Monitor

Troubleshoot sessions related issues in Monitor

Troubleshoot device posture related issues

Troubleshoot authentication related issues

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