Monitor licenses and active usage for Citrix Virtual Apps and Desktops service

License assignment

Citrix Cloud assigns a license when a unique user or unique device launches an app or desktop for the first time.

License & Usage summary

License & Usage summary view

The License & Usage summary provides an at-a-glance view of the following information:

  • Percentage of total purchased licenses assigned. As the percentage approaches 100%, the percentage goes from green to yellow. If the percentage exceeds 100%, the percentage turns red.
  • The ratio of assigned licenses to purchased licenses and the number of available licenses remaining.
  • Active usage statistics on a monthly and daily basis:
    • Monthly active use refers to the number of unique users or devices that have used the service in the last 30 days, whichever is less.
    • Daily active use refers to the number of unique users or devices that have used the service in the last 24 hours, whichever is less.
  • The time remaining before the cloud service subscription expires. If the subscription expires within the next 90 days, a warning message appears.

Calculating assigned licenses and active use

To accurately reflect the User/Device licensing model for the Virtual Apps and Desktops service, Citrix Cloud counts the number of unique users and unique devices that have used the service. Citrix Cloud uses the lesser of these counts to measure assigned licenses and active use.

For example, if 100 unique users and 50 unique devices have used the service, Citrix Cloud uses the lesser number (50) to determine the number of assigned licenses. The percentage of licenses used and the number of available licenses are based on these 50 assigned licenses.

If 10 unique users and 20 unique devices used the service in the last 30 days, Citrix Cloud calculates monthly active use based on the lesser number (10). Likewise, if 30 unique users and 15 unique devices were counted in the last 24 hours, Citrix Cloud calculates daily active use based on the lesser number (15).

For a detailed view of your licenses, click View Usage Details. You can then see a breakdown of usage trends and individual users and devices that are consuming cloud service licenses.

License Usage assignment trend graph

This breakdown, under Usage Trends, shows you the following information:

  • Total Licenses: Your total purchased licenses for the cloud service across all entitlements.
  • Assigned Users: The cumulative number of licenses assigned to users up to the current month.
  • Assigned Devices: The cumulative number of licenses assigned to devices up to the current month. If this number seems particularly high for a given month, this could be the result of app or desktop launches occurring through a web browser. To lower this number, Citrix recommends using a native Workspace app or Receiver client instead.
  • Newly Assigned: The number of new licenses that were assigned for each month. For example, a user accesses the cloud service for the first time in July and is assigned a license. This license is counted as “Newly Assigned” for the month of July.
  • Active Use: Daily and monthly active usage trends over the previous calendar month and calendar year, respectively. Monthly active use trend graph

The License Activity section also displays the following information:

  • A list of the individual users who have assigned licenses, including associated devices. License Usage assigned user list
  • A list of the devices that have assigned licenses, including associated users. License Usage assigned user list
  • The date when a license was assigned to the user or device.

Release assigned licenses

You can release licenses for users that haven’t launched an app or a desktop in the last 30 days. You can release multiple licenses in bulk or individually.

When a license is released, the number of remaining licenses increases and the number of assigned licenses decreases accordingly. After a user’s license is released, the user can acquire another license by logging in and using the cloud service.

To release multiple assigned licenses

  1. Under License Activity, select the Licensed Users tab.
  2. Click Release Licenses. Licensed Users list with Release Licenses button highlighted
  3. From the list, select the users you want to manage and click Continue. List of users with eligible licenses for release
  4. When prompted to confirm the release, click Release.

To release a single assigned license

You can release individual licenses from the Licensed Users list. This list displays clickable ellipsis buttons only for users with licenses that are eligible for release. The ellipsis button is inactive for users who have used the cloud service in the last 30 days.

  1. Under License Activity, select the Licensed Users tab.
  2. Locate the user you want to manage.
  3. Click the ellipsis button and select Release License. Release User menu option
  4. When prompted to confirm the release, click Release.

Monitor licenses and active usage for Citrix Virtual Apps and Desktops service