Citrix Cloud

Packet capture feature for advanced troubleshooting

September 30, 2024

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An important enhancement has been introduced to our connectivity troubleshooting tools with the addition of a new packet capture feature. This feature introduces a checkbox option for enabling packet capture, now available on both the Advanced Connectivity Check screen of the installer and the Connectivity Check tool. By default, this checkbox is not selected, so packet capture is not performed unless explicitly enabled.

When activated, this feature utilizes the built-in pktmon utility on Windows to capture network traffic during connectivity checks. Once the checks are complete, the captured data will be saved locally under C:\ProgramData\Citrix\Captures in a timestamped subdirectory. The files will be stored in both .etl and .pcapng formats. The .pcapng is the widely used format compatible with tools like Wireshark. These files remain on your local machine and are not uploaded to Citrix Cloud.

Capture

For customers requiring additional assistance, these packet captures can be shared with our support team to aid in diagnosing connectivity issues.

This new functionality provides a valuable resource for troubleshooting errors encountered during basic or advanced connectivity checks, ensuring a more effective resolution process.

Note:

When the packet capture feature is activated in either the Advanced Connectivity Check screen of the installer or the Citrix Cloud Connectivity Test tool, all network traffic occurring during the connectivity check will be recorded. This includes traffic generated not only by the connectivity check and its related Cloud Connector components but also by any other network activity on the Cloud Connector VM. For instance, any unencrypted HTTP traffic, such as login attempts, that takes place during the connectivity check will also be captured in the resulting packet capture files.

For more information, see Cloud Connector Installation.

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Packet capture feature for advanced troubleshooting

September 30, 2024

Contributed by:

September 30, 2024

Contributed by:

Packet capture feature for advanced troubleshooting

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