Verify your email for Citrix Cloud
From time to time, Citrix might ask you to verify your Citrix Cloud account. Some reasons why you might be asked to verify your email:
- You haven’t logged in to Citrix Cloud in a while.
- You changed your email address.
- You added a new administrator to your Citrix Cloud account.
- Due to security system updates to Citrix Cloud, you are required to re-verify your Citrix Cloud account.
FAQ
How often will I be asked for verification?
Verifying your account is a one-time event. Citrix Cloud won’t ask you for verification every time you sign in or when something in your account changes. If you’re asked to verify frequently, contact Citrix Technical Support.
Has something happened to my account?
No, being asked to verify your account doesn’t mean that anything is wrong with either your account or any of your Citrix Cloud services. It’s simply a part of how Citrix keeps your information safe and secure.
I haven’t received a verification email. What do I do?
Perform the following steps:
- Search your inbox for a verification email from ‘Citrix’. The verification email expires after 24 hours. To trigger a new verification email, sign in to Citrix Cloud again. This is a one-time process for each web login.
- If it’s not in your inbox, check your folders. If a spam filter or email rule moved the email, it might be in your spam or junk folders. Check any firewalls.
- Ensure that you’re checking the correct email account. Citrix sends the verification email to the email address currently on file for your account. Often, this is the email address you originally signed up with for Citrix Cloud or the one with which you were invited to join the Citrix Cloud account.
- Confirm that the email address on record is valid by signing in to Citrix Cloud via My Account. If the email is invalid, update your email address and sign in to Citrix Cloud again to trigger a new verification email. For more information, see Updating company and contact information on a Citrix account - Customer or How to update company and contact information on a Citrix account - Partner.
- If you still have not received a verification email, contact Citrix Support to open a support case. For education sites (see Partner Services Delivery > eLearning > Citrix Training), open a case with the education team for further investigation. To open a case, request General Support on the Contact Us page.
If you have successfully verified your email but you are still unable to sign in to Citrix Cloud, see Troubleshooting login issues on Citrix websites.
Contact Citrix Support
If you are experiencing an issue that’s not covered here, contact Citrix Support to open a support case.