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Connector notifications
Your connectors generate notifications within 2 hours of a warning or error condition occurring. You can see new notifications on the bell icon in the Citrix Cloud header.
Click this icon to view the notifications or select Notifications from the console menu.
For more information, see Notifications.
Cloud Connector
The following table lists the notifications that Cloud Connector can raise:
| Alert message | Alert Type | Details | Resolution |
|---|---|---|---|
| Connector CONNECTOR_NAME is offline and out of date after failing to perform regular maintenance. Outdated connectors will impact service availability and prevent maintenance. | Error | If a connector has been offline for a long time and later comes back online, it might be an old version that cannot be updated to the latest version. Outdated connectors cannot perform maintenance and may impact the maintenance process of other connectors in the environment. | How to Update an Outdated Cloud Connector |
| Connector CONNECTOR_NAME is not in sync with UTC time. Connectors in this state may impact service availability, functionality, or performance. | Error | How Do I Synchronize the Cloud Connector Time | |
| Maintenance on connector CONNECTOR_NAME has failed. Failed maintenance on this connector will prevent maintenance for other connectors in the environment. Connectors with failed maintenance may impact service availability, functionality or performance. | Error | A connector upgrade or other maintenance operation has failed on this connector. | How Do I Resolve a Failed Cloud Connector Maintenance |
| Connector CONNECTOR_NAME has been offline for NUMBER or more hours. Offline connectors will impact service availability and prevent maintenance. | Warning | If the connector has been uncontactable for a certain number of hours, it is considered offline. | How Do I Restore an Offline Cloud Connector to an Online State |
| Connector CONNECTOR_NAME has failed a recent connectivity check. A failed connectivity check may impact service availability or functionality. | Warning | A connectivity check has failed with error code HEALTH_CHECK_CODE. This connector was unable to contact certain web or IP addresses that are listed in the notification message. | Cloud Connector Connectivity Check Failed |
| Connector CONNECTOR_NAME is experiencing high CPU utilization. Connectors operating with constrained resources may impact service availability, functionality, or performance. | Warning | This connector has exceeded 80% CPU utilization over a one hour sample period. | How Do I Resolve a Cloud Connector Resource Availability Alert |
| Connector CONNECTOR_NAME is low on free disk space. Connectors operating with constrained disk space will impact service performance and maintenance. | Warning | This connector has less than 2 GB free disk space. | How Do I Resolve a Cloud Connector Resource Availability Alert |
| Connector CONNECTOR_NAME has detected a critical process or service is no longer running. This state may impact service availability, functionality, or performance. | Warning |
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