Citrix Cloud

Manage product usage, license servers, and notifications

Product selection

To view licensing details for a different product, click the arrow next to the product name and select the product or service you want to view.

Products tab with service selected in License Usage Insights console

License server status

To be compliant with Citrix Service Provider license guidelines, all active license servers must be updated and reporting. The license server status shows the license servers you have and whether or not they’re updated for use with License Usage Insights.

The service displays a list of active license servers using the license allocation data stored in the Citrix back office. If the license server is updated and successfully reporting, License Usage Insights displays the “Reporting” status and includes a timestamp of the most recent upload.

Products page with Server Status tab selected in License Usage Insights console

License server information included in uploads

When Call Home is activated on a license server, the following information is uploaded daily:

  • License server version
  • License file information:
    • License files installed on the server
    • License file expiration dates
    • Product feature and edition entitlement information
    • License quantities
  • License usage:
    • Licenses used in the current calendar month
    • Usernames associated with license checkout
    • Product features and editions activated

View a license server upload

CSP partners can inspect the last uploaded payload on their license server to fully understand all of the details that the license server sends to Citrix. A copy of this payload is stored as a .zip file on the license server. By default, this location is C:\Program Files (x86)\Citrix\Licensing\LS\resource\usage\


Successful uploads are deleted except for the last one. Unsuccessful uploads linger on the disk until a successful upload occurs. When that happens, all but the last upload are deleted.

Usage collection

Usage collection helps you understand product usage through automated data collection and aggregation. There’s no need to deploy additional tools.

License Usage Insights automatically aggregates product usage across all Citrix License Servers to provide a complete view of usage across all deployments. You can also create licensing usage breakdowns by associating specific users with the customers or tenants to whom they belong.

The license servers collect and track product license usage and report it back to Citrix using a secure phone home channel. This automated approach provides you with a constant stream of updated usage data, saving time and helping partners better understand usage trends within their deployments.

Graph of service usage by customer in License Usage Insights console

Create a customer breakdown of Virtual Apps and Desktops product usage

To break down licensing usage by customer, you must first associate users with the customers or tenants to whom they belong. If you don’t have any customers defined in your Customers dashboard, you can add new ones or you can connect with existing Citrix Cloud customers.

  1. If applicable, add customers to the Customers dashboard: From the Citrix Cloud management console home page, click Customers, click Add or Invite, and then follow the onscreen instructions.
  2. Click the menu button and then select My Services > License Usage Insights.
  3. With the Virtual Apps and Desktops product selected, click Users.
  4. Select the users you want to associate and then click Bulk Actions > Manage Link to Customer.
  5. From the list, select the customer with which to you want associate the users.
  6. Click Save.
  7. To view the per-customer breakdown, click the Usage view.

Free user management

License Usage Insights provides a comprehensive view of product usage across deployments while still allowing you to take full advantage of the Citrix Service Provider license program that supports trial, test, and administrative users.

Users page in License Usage Insights console

You can view a complete historical record of all of your past business with Citrix. Check the usage you reported last month, last year, or over a configurable time period.

Historical views deliver valuable business insight. As a Citrix Service Provider, you can quickly understand how your business with Citrix is trending and which products are seeing the most growth across your customers and subscribers.

Graph of monthly service usage history

Export usage and allocations data

You can export the following types of data as a CSV file from License Usage Insights:

  • Virtual Apps and Desktops product usage and user list for a specified month
  • Current ADC VPX allocation details
  1. Select Virtual Apps and Desktops or Networking from the product list.
  2. If applicable, select the view you want to export. For example, to export Virtual Apps and Desktops usage details, click the Usage view.
  3. If applicable, select the month and year you want to export.
  4. On the right side of the screen, click Export.

View customer notifications

Citrix Cloud enables you to monitor solution health across multiple customers without having to visit each deployment individually. The Notifications area in Citrix Cloud aggregates notifications across customers on your dashboard so you can ensure alerts are addressed and services keep running.

Citrix Cloud Notifications icon with My Customers notification area highlighted

  1. From the Citrix Cloud management console, click the Notifications icon and then click My Customers. A list of the most recent notifications appears.
  2. To view a complete list of customer notifications, click View all notifications.
Manage product usage, license servers, and notifications