Citrix DaaS™

Known issues

September 13, 2025

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Citrix DaaS (formerly Citrix Virtual Apps and Desktops™ service) has the following known issues:

Hourly costs for certain Azure Windows Instance SKUs (for example, Standard_DS*{_}v2{_}*) are displayed as Unavailable in Studio. This occurs because our cost feature depends on the public Azure Resource Pricing API, and this API, by design, no longer provides pricing information for certain meter data it has deprecated from its own reporting. This limitation affects the display of retail and effective prices for the Windows Instance SKUs within the system. [PMCS-55124]
If the user’s Azure UPN contains a dot as the twentieth character, the Windows Server VDA is unable to create a local user account. [BRK-23240]
When creating an MCS machine catalog in a Red Hat OpenShift virtualization environment, you can’t use a master image and a machine profile that have different operating system types. This is due to how Red Hat OpenShift manages each OS type. Therefore, using a Windows VM as the master image with a non-Windows (example, Linux) VM as the machine profile, or the other way around, is not supported. [PMCS-54009]
In a Red Hat OpenShift environment, when the master image is joined to a domain, it might lose domain trust after being used for catalog creation. The workaround is not to join domain in master images. Citrix® is working with Red Hat to enhance network isolation capabilities. [PMCS-53794]
Currently, the VMs created using InstanceType are not supported as a master image. [PMCS-54272]
When the metainstaller is used to install the Citrix Virtual Apps and Desktops components on a machine running Windows Server 2025, then MsiInstall events are not being written to the event logs. [HDX-63916]
After you create a backup and navigate to the Components tab for that selected backup, you see empty data for a component that has a resource after you click View component members. [STUD-31195]
When trying to restore AWS, Azure, GCP, and XenServer® hosting connections, the Restore count on the Restore Progress page is 1 and displays only the restore action result of XenServer. [STUD-31337]
After you create a backup, the Hosting Connections component count on the Backup progress page is displayed as 0. [STUD-31950]
In a VMware environment hosted on AWS, the MCS machine catalog creation fails if the master image is vTPM enabled. This issue affects all Citrix Virtual Apps and Desktops versions and is due to a problem in the VMware environment. For assistance, contact VMware support. [PMCS-38514]
If you use Microsoft Entra Domain Services: Workspace (or StoreFront™) logon UPNs must contain the domain name that was specified when enabling Microsoft Entra ID Domain Services. Logons cannot use UPNs for a custom domain you create, even if that custom domain is designated as primary.

For issues related to current VDAs, see Known issues.

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Known issues

September 13, 2025

Contributed by:

September 13, 2025

Contributed by:

Known issues

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