Product Documentation

Service Level Goals

Citrix Cloud is designed using industry best practices to achieve cloud scale and a high degree of service availability.

Citrix’s goal is to maintain at least 99.9% availability in any 30 calendar day period. Service interruptions and scheduled maintenance can be monitored on an ongoing basis at http://status.cloud.com.

Limitations

The calculation of this Service Level Goal will not include loss of availability from the following causes:

  • Customer failure to follow configuration requirements for Citrix Cloud documented on http://docs.citrix.com/en-us/citrix-cloud.html.
  • Any component not managed by Citrix including, but not limited to, customer controlled physical and virtual machines, customer installed and maintained operating systems and software, customer installed and controlled networking equipment or other hardware; customer defined and controlled security settings, group policies and other configuration policies; public cloud provider failures, Internet Service Provider failures or other external to Citrix’s control.
  • Service disruption due to reasons beyond Citrix’s control, including natural disaster, war or acts of terrorism, government action.

Service level goals for Citrix Cloud services

Service Level Goals