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Creating an uberAgent Support Bundle
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Creating an uberAgent Support Bundle
It may happen that the uberAgent support team asks you to create an uberAgent support bundle. A support bundle is a collection of log files and registry items which helps the support team troubleshoot your case. For Windows there is a PowerShell module available which does the work for you. On macOS we provide a convenient shell script. Learn below how to use it.
Requirements
Windows
- At least Windows 7 or Windows Server 2008 R2
- PowerShell version 5 or above
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Administrative permissions
- Needed to collect process owners of all running uberAgent processes
- The script execution policy must be set to either
RemoteSigned
orUnrestricted
. Check the script execution policy setting by executingGet-ExecutionPolicy
. If the policy is not set to one of the two required values, run PowerShell as an administrator and executeSet-ExecutionPolicy RemoteSigned -Scope CurrentUser -Confirm
macOS
- At least macOS Catalina
- Z shell (Zsh)
- Administrative permissions
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