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When you evaluate or purchase the Citrix Virtual Apps and Desktops service, the Citrix Service Operations team provides ongoing onboarding help. That team also communicates with you to ensure that the core Citrix Virtual Apps and Desktops service is running and configured correctly.

The onboarding steps are:

  1. Sign up for a Citrix account and request a Citrix Virtual Apps and Desktops service trial.
  2. Discuss integration requirements with Citrix.
  3. Complete settings in the Citrix Cloud portal.

To sign up for a Citrix account and request a trial, contact your Citrix Sales Representative. When you’re ready to proceed, go to https://onboarding.cloud.com.

After you log on, in the Citrix Virtual Apps and Desktops service tile, click Request Trial. The text changes to Trial Requested. You will receive an email when your trial is available.

While waiting for the trial, you can review the information referenced in Where to go next. Although Citrix hosts and delivers your Citrix Virtual Apps and Desktops service solution, you manage the machines that deliver applications and desktops, plus the applications and users. You can spend this time setting up the infrastructure to your corporate services, such as Active Directory.

When you are authorized to access the trial, the text on the Citrix Virtual Apps and Desktops service tile changes to Manage.

When you click Manage, a 1-2-3 configuration workflow opens in the Studio management console. However, before you can proceed with that workflow, set up your resource location (or finish setting it up) by adding Citrix Cloud Connectors.

If you currently subscribe to a different Citrix Virtual Apps and Desktops service

Your Citrix Cloud account allows you to subscribe to only one of the Citrix Virtual Apps and Desktops services at a time (for example, Citrix Virtual Apps and Desktops OR Citrix Managed Desktops, but not both). If you currently subscribe to a service, and want to subscribe to this service, you must either:

  • Subscribe to this service using a different Citrix Cloud account.
  • Decommission the service you already have.

For guidance, see CTX239027.

Where to go next