Citrix Virtual Apps and Desktops

Known Issues and Limitations

December 16, 2025

Contributed by:

Only One Log Server Is Supported Per Environment

The current architecture supports only a single AOT Log Server per environment, and both Web Studio and Director/Monitor are designed to work with only one Log Server configuration. All components must point to this same Log Server; configuring or distributing workloads across multiple Log Servers is not supported today. This single Log Server can handle up to 128,000 active component connections and process up to 10,000 log events per second, which is sufficient for most deployments. Since these limits are based on connection capacity and log-throughput, not on the number of components, even very large environments can operate with one Log Server as long as they remain within throughput thresholds.
However, customers with extremely high log volumes during peak activity may reach ingestion or indexing limits due to the absence of horizontal scaling. Support for multiple Log Servers and broader scaling options will be introduced in future releases as part of the evolving architecture.

Running the AOT Log Server on a Windows VM hosted on XenServer is not supported. XenServer does not support nested virtualization, which prevents Docker from running inside the guest VM. As a result, the Log Server container cannot be deployed in this configuration.

The official version of this content is in English. Some of the Cloud Software Group documentation content is machine translated for your convenience only. Cloud Software Group has no control over machine-translated content, which may contain errors, inaccuracies or unsuitable language. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, suitability, or correctness of any translations made from the English original into any other language, or that your Cloud Software Group product or service conforms to any machine translated content, and any warranty provided under the applicable end user license agreement or terms of service, or any other agreement with Cloud Software Group, that the product or service conforms with any documentation shall not apply to the extent that such documentation has been machine translated. Cloud Software Group will not be held responsible for any damage or issues that may arise from using machine-translated content.

Was this helpful

Known Issues and Limitations

December 16, 2025

Contributed by:

December 16, 2025

Contributed by:

Known Issues and Limitations

In this article