Citrix Virtual Apps and Desktops

Minimum supported versions for Always on Tracing (AOT)

May 10, 2026

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This table outlines the minimum supported versions of Citrix components required to enable Always On Tracing (AOT) log collection. Version requirements may vary depending on how users access their resources either through direct access (for example, directly to StoreFront) or through Gateway-based access (Citrix Gateway or Cloud Gateway Services).

Component / Platform	Type	Minimum Version (Direct Access)	Minimum Version (Access via Gateway)
Citrix Workspace App Windows	Client	2511.10 and 2507 CU1 or later	2603 and 2507 CU2 or later
Citrix Workspace App Mac	Client	2603 or later	2603 or later
Citrix Workspace App Linux	Client	Coming soon	Coming soon
Citrix Workspace App HTML5	Client	2511 or later	2603 or later
Citrix Workspace App ChromeOS	Client	2511 or later	2603 or later
Citrix Workspace App Android	Client	2603 or later	2603 or later
Citrix Workspace App iOS	Client	2603 or later	2603 or later
Citrix Virtual Apps and Desktops (Windows VDA, DDC, PVS, FAS, Session Recording, STF, Linux VDA, Mac VDA, WEM, UPM)	Platform	2507 CU1, 2511 or later	2507 CU1, 2511 or later
Citrix DaaS *	Service	Post February 2026	Post February 2026
Citrix NetScaler	Infrastructure	14.1.60.57	14.1.60.57
Citrix License Server		540000 or later	54000 or later

*For Citrix DaaS deployments, AOT log collection follows the same process. You must configure the DaaS settings to forward logs to the AOT Log Server. All components deployed within the resource location can forward logs to the Log Server once configured. Citrix DaaS control plane components do not send logs to the customer-managed Log Server; instead, they continue to forward logs to Citrix-managed cloud telemetry (Splunk). This behaviour applies unless those cloud control plane components are replaced or supplemented with customer-managed CVAD components, such as using StoreFront instead of Workspace Platform or Citrix Gateway instead of Cloud Gateway Services, where applicable.
For more details on log availability across different deployment models, see the AOT Logs Availability Across Deployment Scenarios section.

Note:

Direct Access refers to scenarios without Gateway involvement (for example, direct StoreFront access).

Access via Gateway includes Citrix Gateway and Cloud Gateway Services (CGS).

“Coming soon” indicates planned support in upcoming releases.

The official version of this content is in English. Some of the Cloud Software Group documentation content is machine translated for your convenience only. Cloud Software Group has no control over machine-translated content, which may contain errors, inaccuracies or unsuitable language. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, suitability, or correctness of any translations made from the English original into any other language, or that your Cloud Software Group product or service conforms to any machine translated content, and any warranty provided under the applicable end user license agreement or terms of service, or any other agreement with Cloud Software Group, that the product or service conforms with any documentation shall not apply to the extent that such documentation has been machine translated. Cloud Software Group will not be held responsible for any damage or issues that may arise from using machine-translated content.

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Minimum supported versions for Always on Tracing (AOT)

May 10, 2026

Contributed by:

May 10, 2026

Contributed by:

Minimum supported versions for Always on Tracing (AOT)

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