Citrix Virtual Apps and Desktops

Known issues

The Citrix Virtual Apps and Desktops 7 2009 release contains the following issues. Components and features that are documented separately have their own known issues articles.

This warning applies to any workaround that suggests changing a registry entry:


Editing the registry incorrectly can cause serious problems that might require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Be sure to back up the registry before you edit it.

Install and upgrade

  • When using the full product installer, if you click Connect on the Diagnostics page without first selecting Collect diagnostic information, after you close the Connect to Citrix Insight Services dialog the Next button is disabled. You cannot move to the next page. To re-enable the Next button, select and immediately deselect Collect diagnostic information. [XAXDINST-572]


  • If you try to add a protected app to your Favorites, this message might appear, “Your apps are not available at this time…” When you then click OK, this message appears, “Cannot add app.” After you switch to the Favorites screen, the protected app is listed there, but you can’t remove it from Favorites. [WSP-5497]

  • In the Chrome browser with browser content redirection in effect, when you click a link that opens a new tab, the tab might not open. As a workaround, select Always allow pop-ups and redirects in the Pop-ups blocked message. [HDX-23950]

  • After installing the Skype for Business Web App Plug-in, webcams might not be enumerated and meeting pages on Firefox might not refresh automatically. [HDX-13288]

  • When using Windows 10 1809 LTSC, VCLibs dependencies fail to install. [HDX-16754]

  • The combo box might not display properly when a user selects a combo box that is already in focus on the host. As a workaround, select another UI element and then select the combo box. [HDX-21671]

  • You have enabled Local App Access. If you start a Windows 2012 R2 VDA session, disconnect and reconnect the session, and then start a local application and maximize it, the VDA taskbar might truncate the application. [HDX-21913]

  • When your network has IPv4 and IPv6 addressing configured, a delivery group’s resources might not be accessible when the group uses a broker access policy rule that allows only IPv4 address filtering. To ensure all resource filtering behaves as expected, configure the broker access policy rule to include both client IPv4 and IPv6 addresses. [WADA-7776]

    For example, to set rules allowing IPv4 and IPv6 addresses via ‘direct to StoreFront’ and ‘Citrix Gateway’ access, use PowerShell such as:

     Set-BrokerAccessPolicyRule -Name "Apps_Direct" -IncludedClientIPFilterEnabled $True -IncludedClientIPs @("","2001::3")
     Set-BrokerAccessPolicyRule -Name "Apps_AG" -IncludedClientIPFilterEnabled $True -IncludedClientIPs @("","2001::3")

    To confirm a rule, use PowerShell such as:

     Get-BrokerAccessPolicyRule -Name "Apps_Direct" | Select Name,IncludedClientIPFilterEnabled,IncludedClientIPs

    This returns the following when the rule is correctly set for IPv4 and IPv6 addresses:

     Name         IncludedClientIPFilterEnabled IncludedClientIPs
     --                  --------------------------- -----------------
     Apps_Direct                          True {, 2001::3/128}
  • When applications from Microsoft Office 365 build 16.0.7967 and later are published as applications from a Windows Server 2019 host, Office license activation fails. Citrix are working with Microsoft to address this Microsoft limitation. The supported workaround is to install Windows Server 2016 VDAs, which do not have Web Authentication Manager component that is misbehaving. [LCM-7637]

  • Data masking does not mask the license server if the configuration uses a dedicated license server. [XAXDTELE-1634]


  • If you configure your on-premises site with Citrix Analytics for Performance and your subscription expires, memory spikes from the Monitor Service might occur. As a workaround, use the Disconnect Site link on the Analytics tab in your on-premises Director console. [DIR-12625]

  • When you view historical utilization on the Machine Details page for VDA versions 2003 and 2006, the following error message appears (even after you set Enable process monitoring to Allowed in Citrix Studio).

    Process data collection is disabled on this machine. Enable process monitoring policy to start collection.

    As a workaround, set the value of HKLM\Software\Citrix\GroupPolicy\SaveRsopToFile to 1 to view the policy monitoring data in Citrix Director. [DIR-11794]

  • The Console link on “Citrix Director > Machine Details” does not launch the machine console in the Microsoft Edge 44 and Firefox 68 ESR browsers. [DIR-8160]

  • If you upgraded to Director 7 1903 or later and did not clear the browser cache (not selecting the Disable cache check box), previously created custom reports are lost. Also, Director displays an Unexpected Server error on the Custom Reports tab. UI design differences between previous and current Director versions can cause this issue. To view earlier custom reports and create new ones, disable cache and perform a hard refresh. [DIR-7634]


  • Setting the policy View window contents while dragging to Prohibited does not work on ESXi and Hyper-V. [HDX-22002]

  • If you start a video preview using a 64-bit webcam app over Theora compression, the session might crash. [HDX-21443]

  • Skype Universal Windows app (UWA) launches with a black background. Sometimes, this background occupies the client’s entire screen. [HDX-22088]

  • Sometimes, an application launches in the background while another application is in focus. As a result, local window ordering is lost. [HDX-21569]

  • The XenCenter console might display a blank screen after disconnecting a XenDesktop session. As a workaround, send CTLR+ALT+DEL to the XenCenter console to make the console screen appear. [HDX-17261]

  • DPI might not match during a session running on Windows Multi-session OS 2016 or 2019 when the DPI is changed on the client and the session is reconnected. As a workaround, resize the session window to match the DPI. [HDX-17313]

  • These issues apply to AMD hardware encoding. [HDX-20476]:

    • Pixelation might occur when using Citrix Workspace app for Windows. As a workaround, make the following registry setting on the client that has Citrix Workspace app for Windows installed:

    HKEY_LOCAL_MACHINE\Software\Citrix\ICA Client\Engine\Configuration\Advanced\Modules\GfxRender (32-bit)

    HKEY_LOCAL_MACHINE\Software\Wow6432Node\Citrix\ICA Client\Engine\Configuration\Advanced\Modules\GfxRender (64-bit)

    Name: MaxNumRefFrames

    Type: DWORD

    Value: 5

    • You might see less than optimal performance when using 4k resolution. This issue causes a frame rate of only 7–10 frames per second. Also, encoding time increases.
    • Video stutter might occur for the first two to five seconds of the video when using the Selective H.264 graphics mode. RapidFire SDK is not designed for this use case.


  • Universal Print Server printers selected on the virtual desktop do not appear in the Devices and Printers window in the control panel. However, when users are working in applications, they can use those printers. This issue occurs only on Windows Server 2012, Windows 10, and Windows 8. For more information, see CTX213540. [HDX-5043, 335153]

  • The default printer might not be marked correctly in the printing dialog window. This issue does not affect print jobs sent to the default printer. [HDX-12755]

Third-party issues

  • Chrome supports UI Automation only for toolbars, tabs, menus, and buttons around a webpage. Because of this Chrome issue, the automatic keyboard display feature might not work in a Chrome browser on touch devices. As a workaround, run chrome --force-renderer-accessibility or you can open a new browser tab, type chrome://accessibility, and enable Native accessibility API support for specific or all pages. In addition, when you publish a seamless app, you can publish Chrome with the --force-renderer-accessibility switch. [HDX-20858]

  • An issue in Microsoft Windows 10 version 1809 might cause slight erratic behavior when using the Surface Pro and Surface Book pen. [HDX-17649]

  • A VDA running on Azure might freeze when using Enlightened Data Transport (EDT), requiring a session reconnect. As a workaround, set edtMSS=1350 and OutbufLength=1350 in Azure environments. For more information, see CTX231821. [HDX-12913]

  • In browser content redirection, after starting a YouTube video using the YouTube HTML5 video player, full-screen mode might not work. You click the icon in the lower-right corner of the video, and the video doesn’t resize leaving the black background in the full area of the page. As a workaround, click the full screen button, and then select theater mode. [HDX-11294]

  • When File Explorer (explorer.exe) is published as an application on Windows Server 2019, displays do not refresh correctly after creating, renaming, or deleting a folder. As a workaround, create the following registry key.[CTX263595]

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\EXPLORER.EXE

    DWORD: DontUseDesktopChangeRouter

    Value: 1

Known issues